Need to contact or place a phone call to Aetna CVS OTC Health Solutions: 1-800-282-5366, TTY: 711

Contact Line for Current Members: Please first call the number found on the back of your member ID card for accurate and faster service. 

Aetna has been helping people live healthier lives for over two (2) centuries now.  Aetna Medicare Solutions have about 39 million individuals who depend on them to give assistance in making health care decisions and their health care spending.

Their health insurance plans and services are as follows:

  • Medical management
  • Behavioral health programs
  • Medicare plans
  • Medicaid services
  • Medical, pharmacy, and dental plans

Aetna Medicare Advantage plans take a total and connected approach to health.  Prescription drug coverage and additional benefits are often inclusive in their plans.  Medicare Advantage PPO plans will make their members visit Medicare-approved providers, either within or outside of Aetna’s provider network, who are accepting Aetna’s plan terms.  This is a Medicare coverage that gives members the freedom to choose.

Aetna Medicare Advantage currently has PPO plans being offered in almost all of the counties in the state of Alabama.  These are as follows:

  • Aetna Medicare Eagle Plan (PPO)
  • Aetna Medicare Freedom Plan (PPO)
  • Aetna Medicare Essential Plan (PPO)

To be able to enjoy their PPO plans, enrollees must be entitled to Medicare Part A, enrolled in Medicare Part B and is currently residing in the service area in Alabama:

  • Autauga
  • Baldwin
  • Barbour
  • Bibb
  • Blunt
  • Bullock
  • Calhoun
  • Chambers
  • Cherokee
  • Marshall
  • Mobile 
  • Tuscaloosa
  • Winston 
  • Chilton
  • Clay
  • Coffee
  • Colbert
  • Coosa
  • Covington
  • Cullman
  • Dale
  • Dallas
  • Monroe
  • Montgomery
  • Talladega
  • DeKalb
  • Escambia
  • Etowah
  • Fayette
  • Franklin 
  • Geneva
  • Henry
  • Houston
  • Jackson 
  • Morgan
  • Pickens
  • St. Clair
  • Jefferson
  • Lamar
  • Lauderdale
  • Lawrence
  • Limestone
  • Lowndes
  • Macon
  • Madison
  • Marion
  • Randolph
  • Russell
  • Shelby

Aetna Medicare Advantage PPO plans offer benefits that are not covered by the Original Medicare.  Members may enjoy the following once they are enrolled in the program:

  • Help during a COVID-19 Public Health Emergency
    • Members get to pay $0 for COVID-19 testing, even after the COVID-19 Public Health Emergency.  Members may be qualified for a package of supplies, if tested positive, to help in preventing the spread of the virus and to help in their recovery.
  • Resources for Living
    • Members receive assistance in connecting them to resources in their community like senior housing, adult daycare, community activities, or meal subsidies, and more!
  • Fitness
    • Members receive a standard membership at participating SilverSneakers facilities while getting access to online wellness related tools, planners, newsletters, and classes, at zero additional cost.
  • Over-the-Counter (OTC) Items 
    • Members will enjoy an allowance to purchase over-the-counter health and wellness products by mail.  
  • And many more!

What is the Aetna Medicare Advantage PPO-Alabama Over-the-Counter Benefit?

This is a program that will enable you to acquire over-the-counter items that will arrive at your address in the mail.  The card must be activated and the initial OTC dollar amount will be loaded onto the card.  This benefit will also assist you with the cost of essential health care products that are not within the medical or pharmacy expense under your plan.  To add to this, it can aid you in saving money on a vast array of generic branded health essential products like cold medicines, pain relievers, dental care, first aid supplies, and so much more.

Advantages of using OTC benefit:

  • Save your time – one less trip to the pharmacy will mean that members may get to spend more valuable time on what matters most.

  • Easy access – OTC purchases are sent straight to the members’ homes.  The need to drive anywhere will be lessened.

  • You will save money – Members may get OTC items they require without using money out of your own pocket.  An allowance per quarter will be used on a varied range of health-related products like cold remedies and other personal care products.

  • Shipping is FREE – No shipping or handling fees!

No additional costs!

No additional costs!

If you will use the credit or pre-determined allowance that is provided within this benefit, all products you wish to get will be given to you at no extra cost.  Your orders will also be delivered to your home without worrying about shipping fee as these will all be covered by the benefit.

Aetna Medicare Advantage PPO-Alabama works with OTCHS that will allow their members to purchase common everyday medical and personal health care essentials.  Their team of clinicians, researchers, engineers, financial experts, and a great number of direct sales representatives have outstanding expertise and know everything about healthcare business.  

The following are the common medical and personal care items that they offer for their partners:

  • Eye and Ear Care
  • First aid supplies
  • Allergy sprays and gels
  • Skin and sun care products
  • Cold and flu products
  • Dental and Denture Care
  • Antacids and Acid Reducers
  • Vitamins and Minerals
  • And so many more!

These OTC products are all given to members at no extra cost.  A credit or pre-determined allowance is given within the benefit.  Shipping fee will not be charged to the member especially if this is inclusive in your plan.  Find below the easy methods where active members of this program can submit their orders:

  • They may scroll down below and go through on how to set up an account online.  This is considered to be the fastest, most convenient, and easiest way to order 24/7.
  • They may place their orders by calling 1-833-331-1573, TTY: 711
  • They may visit a participating store by finding one through the OTC website’s Store Locator.

How to know if a member is qualified?

Members must make sure to review the Summary of Benefits of their existing personal plan to verify if their plan has this benefit included in it.  If it does, members must also be aware of the plan’s specified OTC allowance frequency, whether it is provided monthly or quarterly.  The allowance amount may vary depending on the plan.  The number to contact is given at the start of this article if you need further information about your plan benefits.

There are a few plans that are inclusive of an allowance that is provided on a monthly basis.  These credits may be consumed to purchase some over-the-counter medications and supplies, comprising of digestive health treatments, allergy medication, pain relievers, first aid supplies, and so many more.  Members must review the Evidence of Coverage of their plan to check if it is included in their benefit and to find out the exact amount of the monthly allowance provided.

IMPORTANT: Go directly to the site to confirm and acquire more information.

NOTE:  The information provided here is not a comprehensive explanation of the benefits available to you.  It is always best to communicate directly with the company to know more information about their available plans.

Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.  Just make sure your personal information is close by.

Requirements to have available to be able to sign in or register to your Aetna Medicare Advantage PPO-Alabama OTC account online:

  • Stable internet access
  • Personal information
  • Email address
  • Member information

Easy steps to follow for new members who need to create an account online:

  1. Visit this link in your preferred internet browser on your device. 
  2. Select the red and white “Create account” link that may be found below the “First-time visitor?” section of the page. 
  3. Type in your Member ID in the space provided.
  4. Type in your Date of Birth in the space provided.
  5. Type in your ZIP Code in the space provided.
  6. Type in a valid Email Address and confirm in the spaces provided.
  7. Create and type in a Password and confirm in the spaces provided.
  8. Select the red “Continue” button to proceed forward.
  9. Continue to move forward and provide all the necessary information until you receive a successful registration confirmation.

An email verification will appear in your inbox once you have registered successfully.  This will give you complete access to your online account and start taking advantage of Aetna Medicare Advantage PPO-Alabama OTC pharmacy benefits that is included in your plan.

Easy steps to follow for existing members who need to log in to their account online:

  1. Visit this link in your preferred internet browser on your device. 
  2. Type in your Member ID OR Email Address in the space provided.
  3. Type in your current Password in the space provided.
  4. Select the red “Sign in” button to move forward.
  5. You may now start managing your account online.

Valuable guidelines for creating / processing / submitting your order:

  • Any and all unused benefits will expire; they will NOT roll over to the next benefit period. It is also important to note that you will not be allowed to request a partial or submit multiple orders. Due to this, you will need to make sure that you submit a complete order of all the items you need for the benefit period when submitting your order online or over the phone.
  • There is normally no limit to the number of items you order.  However, there is a restriction per order to three (3) quantities per any single item, per monthly benefit and a limit of nine (9) per any single item, per quarterly benefit.  Blood Pressure Monitors, however, have a limit to one (1) per year.  You still have to ensure that the total amount due is still within your allotted benefit amount.
  • It is not allowed to order more than the total allotted amount during each benefit period.  If you decide to order select items that cost more than your allowable amount, you will NOT be able to pay the balance with either cash or card.  As an example, if your monthly benefit is $20 and your total orders amounted to $20.95, you will have to remove certain items from your order to bring the value back down to the monthly benefit allotted amount.  
  • The items you have ordered will be delivered within 14 business days as soon as you have successfully submitted your order.  
  • RETURN POLICY: For damaged items, you may direct your concerns to the OTC company and return the items within 30 days.  The OTC company will replace it with the same item only.  No other returns or exchanges are allowed.

You may download Aetna Medicare Advantage PPO-Alabama OTC Catalog:

2021 Aetna Medicare Advantage PPO-Alabama Over-the-Counter Product Catalog


If you wish to download the catalog, please visit the link below:

Important information to take note of:

  • If you have further questions about your plan, it is best to directly contact the following numbers: 1-800-282-5366, TTY: 711

Aetna Medicare Advantage Alabama OTC Over the Counter Video Summary:

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