Need to contact or place a phone call to Devoted Health: 1-888-628-2770 (TTY 711)

Contact Line for Current Members: Please first call the number found on the back of your member ID card for accurate and faster service. 

Devoted Health aims to make their healthcare simpler, more affordable, and a lot more nurturing for their members.  This is why they aim to put their focus back to their members while building relationships, not barriers.  Devoted Health believes more on quality rather than quantity and make healthcare easier.

Devoted Health offers different Medicare plans for counties in different states.  The following counties are the locations where Devoted Health is being offered to the residents:

Arizona

Florida

Texas

Ohio

  • Maricopa county
  • Greater Jacksonville
  • Greater Orlando
  • Greater Tampa Bay
  • Manatee 
  • North Central Florida
  • South Florida
  • Greater Houston
  • San Antonio
  • Cleveland
  • Akron
  • Canton
  • Sandusky

Devoted Health Medicare Advantage Plans offer added benefits that Original Medicare does not offer.  These are as follows:

  • SilverSneakers which Devoted Health covers the full cost of the benefit
  • Acupuncture
  • Meals are also offered after an inpatient stay in a hospital or a skilled nursing facility
  • Personal Emergency Response Device which is a medical alert monitoring system providing 24/7 access to help at the push of a button
  • Over-the-Counter Items which members may use to purchase OTC health essentials.
  • And many more!

What is the Devoted Health Over-the-Counter Benefit?

It is a benefit that provides members a FREE allowance that they may enjoy to purchase OTC drugs at no extra cost.  A predetermined dollar amount or allowance is provided to you within this plan.  This benefit will also assist you with the cost of essential health care products that are not within the medical or pharmacy expense under your plan.  To add to this, it can aid you in saving money on a vast array of generic branded health essential products like cold medicines, pain relievers, dental care, first aid supplies, and so much more.  

Advantages of using OTC benefit:

  • Save your time – one less trip to the pharmacy will mean that members may get to spend more valuable time on what matters most.

  • Easy access – OTC purchases are sent straight to the members’ homes.  The need to drive anywhere will be lessened.

  • You will save money – Members may get OTC items they require without using money out of your own pocket.  An allowance per quarter will be used on a varied range of health-related products like cold remedies and other personal care products.

  • Shipping is FREE – No shipping or handling fees!

No additional costs!

If you will use the credit or pre-determined allowance that is provided within this benefit, all products you wish to get will be given to you at no extra cost.  Your orders will also be delivered to your home without worrying about shipping fee as these will all be covered by the benefit.

Devoted Health presently works with OTC Health Solutions to enable their members to purchase common everyday medical and personal health care essentials.  Their team of clinicians, researchers, engineers, financial experts, and a great number of direct sales representatives have outstanding expertise and know everything about healthcare business.  

The following are the common medical and personal care items that they offer for their partners:

  • Skin and sun care products
  • First aid supplies
  • Allergy sprays and gels
  • Cold and flu products
  • Dental and Denture Care
  • Antacids and Acid Reducers
  • Vitamins and Minerals
  • Eye and Ear Care
  • And so many more!

These OTC products are all given to members at no extra cost.  A credit or pre-determined allowance is given within the benefit.  Shipping fee will not be charged to the member especially if this is inclusive in your plan.  Find below the easy methods where active members of this program can submit their orders to:

  • They may scroll down below and go through on how to set up an account online.  This is considered to be the fastest, most convenient, and easiest way to order 24/7.
  • They may send over their orders over the phone at 1-888-628-2770.
  • They may visit select participating stores by visiting the OTC website’s store locator.

How to know if a member is qualified?

Members must make sure to review the Summary of Benefits of their existing personal plan to verify if their plan has this benefit included in it.  If it does, members must also be aware of the plan’s specified OTC allowance frequency, whether it is provided monthly or quarterly.  The allowance amount may vary depending on the plan.  The number to contact is given at the start of this article if you need further information about your plan benefits.

There are a few plans that are inclusive of an allowance that is provided on a quarterly basis.  These credits may be consumed to purchase some over-the-counter medications and supplies, comprising of digestive health treatments, allergy medication, pain relievers, first aid supplies, and so many more.  Members must review the Evidence of Coverage of their plan to check if it is included in their benefit and to find out the exact amount of the quarterly allowance provided.

IMPORTANT: Go directly to the site to confirm and acquire more information.

NOTE:  The information provided here is not a comprehensive explanation of the benefits available to you.  It is always best to communicate directly with the company to know more information about their available plans.

Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.  Just make sure your personal information is close by.

Requirements to have available to be able to sign in or register to your Devoted Health OTC Health Solutions account online:

  • Stable internet access
  • Email address
  • Member information
  • Personal information

Easy steps to follow for new members who need to create an account online:

  1. Visit this link in your preferred internet browser on your device. 
  2. Select the red and white “Create account” link that may be found below the “First-time visitor?” section of the page. 
  3. Type in your Member ID in the space provided.
  4. Type in your Date of Birth in the space provided.
  5. Type in your ZIP Code in the space provided.
  6. Type in a valid Email Address and confirm in the spaces provided.
  7. Create and type in a Password and confirm in the spaces provided.
  8. Select the red “Continue” button to proceed forward.
  9. Continue to move forward and provide all the necessary information until you receive a successful registration confirmation.

An email verification will appear in your inbox once you have registered successfully.  This will give you complete access to your online account and start taking advantage of Devoted Health OTC pharmacy benefits that is included in your plan.

Easy steps to follow for existing members who need to log in to their account online:

  1. Visit this link in your preferred internet browser on your device. 
  2. Type in your Member ID OR Email Address in the space provided.
  3. Type in your current Password in the space provided.
  4. Select the red “Sign in” button to move forward.
  5. You may now start managing your account online.

Valuable guidelines for creating / processing / submitting your order:

  • There is normally no limit to the number of items you order.  However, there is a restriction per order to 3 quantities per any single item for monthly benefits or 9 per any single item for quarterly benefits.  Blood Pressure Monitors, however, have a limit to one (1) per year.  
  • DELIVERY TIME: Please expect your orders to arrive within 14 business days.  
  • It is not allowed to order more than the total allotted amount during each benefit period.  If you decide to order select items that cost more than your allowable amount, you will NOT be able to pay the balance with either cash or card.  As an example, if your monthly benefit is $20 and your total orders amounted to $20.95, you will have to remove certain items from your order to bring the value back down to the monthly benefit allotted amount.
  • RETURN POLICY: Damaged items may be sent back to OTC Health Solutions within 30 days after receiving the order.  The OTC company will ship back an identical replacement item.  No other returns or exchanges are entertained.

You may download Devoted Health OTC Catalog:

2021 Devoted Health Over-the-Counter Catalog

NOTE:

If you wish to download the catalog, you may visit the link below:

Important information to take note of:

  • If you have further questions about your plan, it is best to directly contact the number indicated at the back of your health plan member card.

Member Services Phone Number: 1-800-338-6833 TTY: 711

Devoted Health OTC Over-the-Counter Video Summary:

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