Need to contact or place a phone call to Cigna: 1-866-575-3744, (TTY 711)

Contact Line for Current Members: Please first call the number found on the back of your member ID card for accurate and faster service. 

Cigna is a health services company that assists Medicaid and Medicare beneficiaries in living healthier and more active lives.  Cigna is aware that their members’ needs are as unique as they are.  Cigna works with doctors to ensure that health care is easy to understand and constantly meets every member’s needs.  Cigna’s health care model is created based on a deep understanding of their members, a unique team approach to care, and personalized care plans at a more affordable cost.

Cigna started offering STAR+PLUS to Medicaid beneficiaries in the Tarrant area in Texas in 2011.  They soon expanded to the Hidalgo area in 2012 and expanded to the Rural Northeast area in 2014.  

STAR+PLUS is a Texas Medicaid managed care program that is created to offer health care, acute, as well as long-term services and support through a managed care system.  The program delivers a vast selection of options to meet individual needs.

Long term services and support includes services like:

  • Assistance in the member’s home with basic daily activities.
  • Help in making changes to the member’s home so they can safely move around.
  • Help with different things that need to get done.
  • Short-term care to provide a break for caregivers.

STAR+PLUS members will have access to a long list of benefits that cover every area of their health care.  Medically necessary services will always be enjoyed within this plan.  There are some special services that are also available specifically for people of a certain age or those with certain kinds of health care needs.

  • Temporary cell phone service
    • Members who are enrolled in the Federal Lifeline Free Smart Phone Program will receive free outbound calls to the Cigna Member Services phone number which will not count toward monthly minute allotment.
  • Transportation Services
    • Non-medical transportation (NMT) services to or from a covered health care service, urgent care center, and / or pharmacy will be available within the program.
  • 24-hour Health Information Line
    • A nurse will be available to contact 24 hours a day, 365 days a year for any health information and advice anytime, day or night.
  • Over-the-Counter allowance for health products
    • A quarterly allowance for OTC medicines or health related items that do not require a prescription will be available within this benefit.

What is the Cigna STAR+PLUS Over-the-Counter Benefit?

This is a program that will enable you to acquire over-the-counter items that will arrive at your address in the mail.  The card must be activated and the initial OTC dollar amount will be loaded onto the card.  This benefit will also assist you with the cost of essential health care products that are not within the medical or pharmacy expense under your plan.  To add to this, it can aid you in saving money on a vast array of generic branded health essential products like cold medicines, pain relievers, dental care, first aid supplies, and so much more.

Advantages of using OTC benefit:

  • Save your time – one less trip to the pharmacy will mean that members may get to spend more valuable time on what matters most.

  • Easy access – OTC purchases are sent straight to the members’ homes.  The need to drive anywhere will be lessened.

  • You will save money – Members may get OTC items they require without using money out of your own pocket.  An allowance per quarter will be used on a varied range of health-related products like cold remedies and other personal care products.

  • Shipping is FREE – No shipping or handling fees!

No additional costs!

If you will use the credit or pre-determined allowance that is provided within this benefit, all products you wish to get will be given to you at no extra cost.  Your orders will also be delivered to your home without worrying about shipping fee as these will all be covered by the benefit.

Cigna STAR+PLUS allows their members to purchase common everyday medical and personal health care essentials.  Their team of clinicians, researchers, engineers, financial experts, and a great number of direct sales representatives have outstanding expertise and know everything about healthcare business.  

The following are the common medical and personal care items that they offer for their partners:

  • Eye and Ear Care
  • First aid supplies
  • Allergy sprays and gels
  • Skin and sun care products
  • Cold and flu products
  • Dental and Denture Care
  • Antacids and Acid Reducers
  • Vitamins and Minerals
  • And so many more!

These OTC products are all given to members at no extra cost.  A credit or pre-determined allowance is given within the benefit.  Shipping fee will not be charged to the member especially if this is inclusive in your plan.  Find below the easy methods where active members of this program can submit their orders:

  • They may scroll down below and go through on how to set up an account online.  This is considered to be the fastest, most convenient, and easiest way to order 24/7.
  • They may place their orders by calling 1-866-575-3744, TTY: 711
  • They may send in a completed order form and send it to the address indicated on the catalog.

How to know if a member is qualified?

Members must make sure to review the Summary of Benefits of their existing personal plan to verify if their plan has this benefit included in it.  If it does, members must also be aware of the plan’s specified OTC allowance frequency, whether it is provided monthly or quarterly.  The allowance amount may vary depending on the plan.  The number to contact is given at the start of this article if you need further information about your plan benefits.

There are a few plans that are inclusive of an allowance that is provided on a quarterly basis.  These credits may be consumed to purchase some over-the-counter medications and supplies, comprising of digestive health treatments, allergy medication, pain relievers, first aid supplies, and so many more.  Members must review the Evidence of Coverage of their plan to check if it is included in their benefit and to find out the exact amount of the quarterly allowance provided.

IMPORTANT: Go directly to the site to confirm and acquire more information.

NOTE:  The information provided here is not a comprehensive explanation of the benefits available to you.  It is always best to communicate directly with the company to know more information about their available plans.

Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.  Just make sure your personal information is close by.

Requirements to have available to be able to register or sign in to a Cigna STAR+PLUS OTC account online:

  • Stable internet access
  • Email address
  • Member information
  • Personal information

Easy steps to follow for new members who need to create or register a new account online:

  1. Visit this link in your preferred internet browser on your device.
  2. Select the “Not Registered? Signup Now” button that may be found on the page.
  3. Enter your First and Last names in the spaces provided.  
  4. Type in your Health Plan Member ID which may be found on your Member ID card.  Important: Do not include the special characters that appear with your Member ID.
  5. Select your State from the drop-down button.
  6. Enter your Date of Birth in the spaces provided.
  7. Type in your Email Address and confirm it in the spaces provided.
  8. Create a Username and type it in the space provided.
  9. Create a Password and type it in the space provided.
  10. Select your three (3) security questions from the drop-down option and provide the appropriate answer. 
  11. Review your registration details and then select the “Register” button to move forward.
  12. Your registration will be confirmed via email.  You may manage your account once you receive confirmation and enable you to enjoy the OTC benefits of Cigna STAR+PLUS.

Easy steps to follow for existing members who need to sign in to their current account online:

  1. Visit this link in your preferred internet browser on your device.
  2. Type in your Username on the space provided.
  3. Type in your Password on the space provided.
  4. Select the “Log in” button to proceed.
  5. You may now start managing your account online.

Valuable guidelines for creating / processing / submitting your order:

  • Unused balances will roll forward each quarter but not to the following plan year.
  • Orders may be done up to 12 times a plan year. 
  • The cost of your order must be less than or equal to your account balance for items to ship.
  • Delivery time: Please allow 5-7 business days for your items to arrive at your address.

You may download Cigna STAR+PLUS OTC Catalog:

2020-2021 Cigna STAR+PLUS Over-the-Counter Medications and Health Products Catalog


If you wish to download the catalog, please visit the link below:

Important information to take note of:

  • If you are ordering by mail, you have to make sure that you follow the instructions to complete the order form.  You have to mail it to the address indicated on the order form included in the catalog. 
  • If you have further questions about your plan, it is best to directly contact the following numbers: 1-877-653-0327, TTY: 711

Cigna STAR+PLUS OTC Over-the-Counter Video Summary:

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