Frequently Asked Questions
How do I order over the counter from Aetna?
Members can order by phone, online, or at CVS stores.
Does Aetna have an OTC program?
You can order online through your online account, over the phone, or at participating CVS Pharmacy stores.
Can I use my OTC card online at CVS?
Yes. Members can use their OTC card at participating CVS stores. You can go to cvs.com/otchs/myorder/storelocator to find a store near you.
How do you use OTC at CVS?
Members can use the OTC catalog to order their products over the phone or online.