Need to contact or place a phone call to WellCare of Kentucky Representative: 1-877-389-9457, TTY: 1-877-247-6272

Contact Line for Current Members: Please first call the number found on the back of your member ID card for accurate and faster service. 

WellCare Health Plans, Inc. is an American health insurance company that offers managed care services primarily via Medicare, Medicaid, as well as Medicare Prescription Drug Plans.  They have over 6.3 million members all over the US.  WellCare also partners with over 607,000 contracted providers and employs over 14,000 associates.  

WellCare started their operations in 1985 in Tampa, Florida.  They are a subsidiary of Centene Corporation. Centene, on the other hand, was founded in 1984 as a nonprofit Medicaid plan by Elizabeth “Betty” Brinn.   The business was functioning in the basement of Family Hospital in Milwaukee guided by a set of principles that are based on Brinn’s experiences as she grew up in a Milwaukee County orphanage.

WellCare of Kentucky makes sure that their members are closely working with everyone in their organization, which means that the members are put in priority and receive better care.   WellCare of Kentucky is being offered to residents of all counties in the state.  

WellCare of Kentucky is proud to offer additional benefits to their members at no extra cost:

  • Free cellphone for qualified members through Safelink.  Members will receive access to 350 minutes inclusive of unlimited text messages plus 3GB of data.
  • Meals Program is given to members who got discharged from an inpatient hospital, behavioral health facility, rehab, or skilled nursing facility.  The meals will be delivered within 14 days of discharge and will have 10 meals per authorization.
  • Free Sports Physical which has no co-pay for an annual physical from a PCP, for individuals aged 6-18.  
  • Over-the-Counter for each head-of-household monthly and will be mailed directly to their home.
  • And many more!

What is the WellCare of Kentucky Over-the-Counter Benefit?

This is a program that will enable you to acquire over-the-counter items that will arrive at your address in the mail.  The card must be activated and the initial OTC dollar amount will be loaded onto the card.  This benefit will also assist you with the cost of essential health care products that are not within the medical or pharmacy expense under your plan.  To add to this, it can aid you in saving money on a vast array of generic branded health essential products like cold medicines, pain relievers, dental care, first aid supplies, and so much more.

Advantages of using OTC benefit:

  • Save your time – one less trip to the pharmacy will mean that members may get to spend more valuable time on what matters most.

  • Easy access – OTC purchases are sent straight to the members’ homes.  The need to drive anywhere will be lessened.

  • You will save money – Members may get OTC items they require without using money out of your own pocket.  An allowance per quarter will be used on a varied range of health-related products like cold remedies and other personal care products.

  • Shipping is FREE – No shipping or handling fees!

No additional costs!

If you will use the credit or pre-determined allowance that is provided within this benefit, all products you wish to get will be given to you at no extra cost.  Your orders will also be delivered to your home without worrying about shipping fee as these will all be covered by the benefit.

WellCare of Kentucky allows their members to purchase common everyday medical and personal health care essentials.  Their team of clinicians, researchers, engineers, financial experts, and a great number of direct sales representatives have outstanding expertise and know everything about healthcare business.  

The following are the common medical and personal care items that they offer for their partners:

  • Eye and Ear Care
  • First aid supplies
  • Allergy sprays and gels
  • Skin and sun care products
  • Cold and flu products
  • Dental and Denture Care
  • Antacids and Acid Reducers
  • Vitamins and Minerals
  • And so many more!

These OTC products are all given to members at no extra cost.  A credit or pre-determined allowance is given within the benefit.  Shipping fee will not be charged to the member especially if this is inclusive in your plan.  Find below the easy methods where active members of this program can submit their orders:

  • They may scroll down below and go through on how to set up an account online.  This is considered to be the fastest, most convenient, and easiest way to order 24/7.
  • They may place their orders by calling 1-877-389-9457, TTY: 711

How to know if a member is qualified?

Members must make sure to review the Enrollee Handbook of their existing personal plan to verify if their plan has this benefit included in it.  If it does, members must also be aware of the plan’s specified OTC allowance frequency, whether it is provided monthly or quarterly.  The allowance amount may vary depending on the plan.  The number to contact is given at the start of this article if you need further information about your plan benefits.

There are a few plans that are inclusive of an allowance that is provided on a monthly basis.  These credits may be consumed to purchase some over-the-counter medications and supplies, comprising of digestive health treatments, allergy medication, pain relievers, first aid supplies, and so many more.  Members must review the handbook of their plan to check if it is included in their benefit and to find out the exact amount of the monthly allowance provided.

IMPORTANT: Go directly to the site to confirm and acquire more information.

NOTE:  The information provided here is not a comprehensive explanation of the benefits available to you.  It is always best to communicate directly with the company to know more information about their available plans.

Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.  Just make sure your personal information is close by.

Requirements to have available to be able to sign in or register to your WellCare of Kentucky OTC account online:

  • Stable internet access
  • Personal information
  • Email address
  • Member information

Easy steps to follow for new members who need to create an account online:

  1. Visit this link in your preferred internet browser on your device.
  2. Select the Login/Register link that may be found at the top of the page.
  3. Choose the appropriate response from the drop down selection then select the “Register for an Account” link.
  4. Type in your WellCare ID in the space provided.  This may be found on the identification card that WellCare has provided.
  5. Type in your Date of Birth in the space provided.
  6. Type in your First Name in the space provided.
  7. Type in your Middle Initial or Middle Name in the space provided.
  8. Type in your Last Name in the space provided.
  9. Type in your Email Address and confirm in the spaces provided.
  10. Select the green “Next” button to move forward.
  11. Continue to move forward and provide all the necessary information until you receive a successful registration confirmation.

An email verification will appear in your inbox once you have registered successfully.  This will give you complete access to your online account and start taking advantage of WellCare of Kentucky OTC pharmacy benefits that is included in your plan.

Easy steps to follow for existing members who need to log in to their account online:

  1. Visit this link in your preferred internet browser on your device.
  2. Select the Login/Register link that may be found at the top of the page.
  3. Choose the appropriate response from the drop down selection then select the green “Go to Login” button.
  4. Type in your Username in the space provided.
  5. Type in your current Password in the space provided.
  6. Select the green “Login” button to proceed.
  7. After logging in, select the Over-the-Counter (OTC) Items.  You may start ordering up to your monthly allowance amount in OTC items every month.

Valuable guidelines for creating / processing / submitting your order:

  • The OTC benefit is for the entire family.  The benefit is not intended for each family member on the plan.
  • Delivery time: Please allow 7-10 business days for the items to arrive at your address.
  • Shipping is at no cost to the members.

You may download WellCare of Kentucky OTC Catalog:

2021 WellCare of Kentucky Over-the-Counter Benefit Catalog


If you wish to download the catalog, you may visit the link below:

Important information to take note of:

  • If you have further questions about your plan, it is best to directly contact the following numbers: 1-877-389-9457, TTY: 1-877-247-6272

WellCare of Kentucky OTC Over the Counter Video Summary:

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