Support and resources for:

Need to contact or place a phone call to SummaCare OTC:

(855) 435-5111 (TTY: 711)

Contact Line for Current Members:

Please first call the number found on the back of your member ID card for accurate and faster service.

Company Summary:

SummaCare is one of Ohio’s only provider-owned health insurance companies, and is based in Akron, Ohio.  They were established in the early 1990’s as a product offering for well-built and self-funded employers.  From that time on, they have expanded regionally to connect the needs of Medicare beneficiaries, individuals and families together with employers of all sizes who seek health insurance.

SummaCare Company Statement:

Being a regional and provider-owned health plan, SummaCare takes good care of the relationship between their members and the doctors.  SummaCare is a part of Summa Health, which is a combined healthcare delivery system that includes Summa Health System hospitals, their community-based health centers who are dedicated clinicians and SummaCare.  Summa Health has created a progressive and nationally recognized health-business model, enabling them to collaborate together to provide clinical experience and excellent customer service by giving coordinated and value-based care for the people and the community they serve.

They aim to provide members with the material, resources, and tools that they need to assist them in living a healthy and happy life. 

SummaCare members will receive:

• Quality health insurance coverage
• Local and friendly customer service
• Coverage of certain preventive services at 100%, including immunizations, well-child visits, mammograms, and women’s preventive services
• Access to quality providers and top hospitals that are part of the SummaCare network
• Valuable health benefits that include health and wellness benefits, value-added services, programs plus discounts at no extra cost
• Online tools to make it easier for members to review their benefit information and find a doctor

SummaCare Medicare Advantage plans cover everything the Original Medicare covers plus more! 

See the valuable added benefits that are included in most of their plans for 2021:

• Travel Coverage
  • This benefit is included in all SummaCare Medicare Advantage Plans.  If members decide to travel to another state, they will receive in-network coverage for medical benefits received by any Medicare-approved provider.
• Hearing Coverage
  • Coverage for one hearing aid annually from their formulary.  New for 2021, all routine hearing exams are covered for a $0 copay
• Vision Coverage
  • Members receive an annual reimbursement amount to use for purchasing frames/lenses or contact lenses with the liberty to buy anywhere.
• Over-the-Counter Items
  • Quarterly amount is received to spend on non-prescription OTC health-related items.
• And many more!

It is a benefit that provides members a FREE allowance that they may enjoy to purchase OTC drugs at no extra cost.  A predetermined dollar amount or allowance is provided to you within this plan.  This benefit will also assist you with the cost of essential health care products that are not within the medical or pharmacy expense under your plan.  To add to this, it can aid you in saving money on a vast array of generic branded health essential products like cold medicines, pain relievers, dental care, first aid supplies, and so much more.  

Advantages of using OTC benefit:

If you will use the credit or pre-determined allowance that is provided within this benefit, all products you wish to get will be given to you at no extra cost.  Your orders will also be delivered to your home without worrying about shipping fee as these will all be covered by the benefit.

SummaCare Medicare Advantage enables their members to purchase common everyday medical and personal health care essentials.  Their team of clinicians, researchers, engineers, financial experts, and a great number of direct sales representatives have outstanding expertise and know everything about healthcare business.  

The following are the common medical and personal care items that they offer for their partners:

• Anti-Diarrheal, Laxatives and Digestive Health
• Dental and Denture Care
• Bathroom Safety and Fall Prevention
• Home Diagnostics
• Incontinence
• Pain Relief
• Antacids and Acid Reducers
• Vitamins and Minerals
• Eye and Ear Care
• And so many more!

These products from the benefit are all given to members at no extra cost.  A credit or pre-determined allowance is given within the benefit.  Shipping fee will not be charged to the member especially if this is inclusive in your plan. 

Find below the easy methods where active members of this program can submit their orders:

• Online and scroll down below on how to set up an account online.  This is considered to be the fastest, most convenient, and easiest way to order 24/7.
• Call over the phone at (855) 435-5111 (TTY/TDD:711).
• Send over a completed order form via mail by completing the order form that comes with the catalog.

Members must make sure to review the Summary of Benefits of their existing personal plan to verify if their plan has this benefit included in it.  If it does, members must also be aware of the plan’s specified OTC allowance frequency, whether it is provided monthly or quarterly.  The allowance amount may vary depending on the plan.  The number to contact is given at the start of this article if you need further information about your plan benefits.

OTC Benefits Allowance

There are a few plans that are inclusive of an allowance that is provided on a quarterly basis.  These credits may be consumed to purchase some over-the-counter medications and supplies, comprising of digestive health treatments, allergy medication, pain relievers, first aid supplies, and so many more.  Members must review the Evidence of Coverage of their plan to check if it is included in their benefit and to find out the exact amount of the quarterly allowance provided.

IMPORTANT: Go directly to the site to confirm and acquire more information.

• https://www.summacare.com/medicare/about-our-plans/plan-benefits
• https://www.summacare.com/medicare/about-our-plans/plan-benefits/otc 

NOTE:  The information provided here is not a comprehensive explanation of the benefits available to you.  It is always best to communicate directly with the company to know more information about their available plans.

Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.  Just make sure your personal information is close by.

• Stable internet access
• Email address
• Member information
• Personal information

1. Visit this link in your preferred internet browser on your device. 
2. Select the white “Not Registered? Signup Now” button found on the page.
3. Type in your First and Last Names in the spaces provided.
4. Type in your Health Plan Member ID.  NOTE: Type in just the numeric portion that may be found on your Member ID.  
5. Select your State from the drop-down options.
6. Enter your Date of Birth in the spaces provided.
7. Type in your Email Address and confirm in the spaces provided.
8. Create a Username in the space provided
9. Type in your preferred Password and confirm in the spaces provided.
10. Choose the Security Questions and type in the appropriate answers in the spaces provided.
11. Select the blue “Register” button to move forward. 
12. Wait for an email verification in your inbox and you may start managing your account online once received.

An email verification will appear in your inbox once you have registered successfully.  This will give you complete access to your online account and start taking advantage of SummaCare Medicare Advantage OTC pharmacy benefits that is included in your plan.

1. Visit this link in your preferred internet browser on your device. 
2. Type in your Username in the space provided.
3. Type in your current Password in the space provided.
4. Select the blue “Log in” button to move forward.
5. You may now begin to manage your account online.

• The order total must not exceed your benefit amount.  Cash, checks, credit cards or money orders will not be accepted under this OTC benefit.
• The full benefit amount must be consumed in a single order.  Any and all unused benefit will not roll over to the next benefit period.
• RETURN POLICY: Due to the personal nature of the items, returns will not be entertained.
• DELIVERY TIME: Please allow 5-7 business days for the items to arrive at your home address.
• The benefit is intended for the assistance of the member’s medical or health needs.  SummaCare prohibits the use of the benefit to purchase items for family members and / or friends.

NOTE:

If you wish to download the catalog, you may visit the link below:

• 2021 SummaCare Over-the-Counter (OTC) Benefit Catalog

• If you are ordering by mail, you have to make sure that you follow the instructions to complete the order form.  You have to mail it to the address indicated on the order form included in the catalog. 
• If you have further questions about your plan, it is best to directly contact the following numbers: 888-464-8440, TTY: 800-750-0750