Member & Provider Services: 1-866-231-0847 (TTY 711)

Corporate Address:
257 West Genesee Street
Buffalo, NY 14202-2657

Mailing Address:
BlueCross BlueShield of Western New York
PO Box 80
Buffalo, NY 14240-0080

TOPIC: BlueCross BlueShield of Western New York | Members | Provider | Login / Register | Medicaid | Phone Number | Blue Cross Blue Shield BCBS | Child Health Plus

Blue Cross Blue Shield of Western New York was established over 80 years ago.  They are considered to be the leading consumer health care brand in the country, and opened their doors in all 50 states, accepted by over 90% of physicians and specialists.  People are assured that they are more than just a health plan once you become a member.  You also become a part of their family. 

In November 01 of 2016, Blue Cross Blue Shield of NY partnered with Amerigroup to process services to Medicaid Managed Care (MMC) and for Child Health Plus (CHP) clients.

Easy steps to follow with the Blue Cross Blue Shield of NY Medicaid (pregnant women, families with kids, or children under the age of 19) or Child Health Plus (children under the age of 19 who do not qualify for Medicaid & do not have health benefits):

  1. First thing to do is to verify if you are eligible for a plan.
  2. Now if you are eligible, you will have to enroll. 
    • Just visit https://nystateofhealth.ny.gov/ This is the official Health Plan Marketplace website.  If you need assistance in enrolling, you may reach out at 1-844-855-1004.
  3. Once you are done with the enrollment process, wait and verify if you have received an email.
    • You will be receiving two separate email notifications:
      • A welcome packet
      • Your Medicaid member ID card OR your child’s member ID if you enrolled for New York CHP.

IMPORTANT: Go directly to the site to confirm and acquire more information.

Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.  Just make sure your personal information is close by.

Why Create a Member Online Account?

  • You’ll be able to print an ID card
  • You may manage your contact information and your preferences
  • Manage your profile
  • Update your primary care provider
  • Receive & send messages securely

Easy steps to follow for creating NEW BlueCross BlueShield Medicaid and Child Health Plus Members account online:

  1. Visit this link your preferred search engine on your device.
  2. Select the “Visit site” button located in the Members section.
  3. Select the “Login” found at the upper right hand area of the page.
  4. Select any “Register” button.
  5. Proceed to move forward and provide all the necessary information to complete the registration.

Easy steps to follow to login to your existing account online:

  1. Visit www.mybcbswny.com/stateplans in your preferred search engine on your device.
  2. Select the “Visit site” button.
  3. Select the “Login” found at the upper right hand section of the page.
  4. Type in your Username and Password in the spaces provided.
  5. Select the “Submit” button and begin to manage your account online.

Why Create a Provider Online Account?

  • You will be able to submit claims and appeals.
  • Verify member eligibility.
  • Download your panel listings.
  • Look up prior authorization requirements.
  • And much more.

Easy steps to follow to register and create a NEW Provider Availity account online:

  1. Visit https://mybcbswny.com/stateplans in your preferred search engine on your device.
  2. Select the “Login” found in the “Provider” section.
  3. Type in your current UserID and Password in the spaces provided and then select the “Log in” button and begin to manage your Availity account online.