Need to contact or place a phone call to HAP Medicare Advantage Plans: 1-844-427-6821 (TTY: 711)

Contact Line for Current Members: Please first call the number found on the back of your member ID card for accurate and faster service. 

HAP is a Michigan-based, nonprofit health plan that offers health coverage to individuals, companies, and organizations.  HAP has a history that dates back to 1956 when UAW President Walter Reuther looked for an alternative to traditional health insurance for union members.  The search ended when a group of physicians was formed to assist in revolutionizing the way health care is offered and paid for in the country.  The group simply made preventive health care become affordable and accessible to people regardless of their socio-economic status.

HAP currently collaborates with doctors, employers, and community groups to improve the overall health and well-being of the people’s lives.

HAP offers Medicare Advantage health insurance plans that start at $0 per month.  This will give their members the access to leading doctors, hospitals, and pharmacies.  This is all inclusive of the benefits and services that members get to enjoy while being enrolled in HAP Medicare Advantage plan.

HAP Medicare Advantage Plans have vision, dental, hearing, and over-the-counter benefits included within the plan.  HAP also offers added benefits like 24/7 access to a doctor online, $0 gym or fitness center membership, plus travel benefits.

What is the HAP Medicare Advantage Plans Over-the-Counter Benefit?

This is a program that will enable you to acquire over-the-counter items that will arrive at your address in the mail.  The card must be activated and the initial OTC dollar amount will be loaded onto the card.  This benefit will also assist you with the cost of essential health care products that are not within the medical or pharmacy expense under your plan.  To add to this, it can aid you in saving money on a vast array of generic branded health essential products like cold medicines, pain relievers, dental care, first aid supplies, and so much more.

Advantages of using OTC benefit:

  • Save your time – one less trip to the pharmacy will mean that members may get to spend more valuable time on what matters most.

  • Easy access – OTC purchases are sent straight to the members’ homes.  The need to drive anywhere will be lessened.

  • You will save money – Members may get OTC items they require without using money out of your own pocket.  An allowance per quarter will be used on a varied range of health-related products like cold remedies and other personal care products.

  • Shipping is FREE – No shipping or handling fees!

No additional costs!

If you will use the credit or pre-determined allowance that is provided within this benefit, all products you wish to get will be given to you at no extra cost.  Your orders will also be delivered to your home without worrying about shipping fee as these will all be covered by the benefit.

HAP Medicare Advantage Plans allow their members to purchase common everyday medical and personal health care essentials.  Their team of clinicians, researchers, engineers, financial experts, and a great number of direct sales representatives have outstanding expertise and know everything about healthcare business.  

The following are the common medical and personal care items that they offer for their partners:

  • Eye and Ear Care
  • First aid supplies
  • Allergy sprays and gels
  • Skin and sun care products
  • Cold and flu products
  • Dental and Denture Care
  • Antacids and Acid Reducers
  • Vitamins and Minerals
  • And so many more!

These OTC products are all given to members at no extra cost.  A credit or pre-determined allowance is given within the benefit.  Shipping fee will not be charged to the member especially if this is inclusive in your plan.  Find below the easy methods where active members of this program can submit their orders:

  • They may scroll down below and go through on how to set up an account online.  This is considered to be the fastest, most convenient, and easiest way to order 24/7.
  • They may place their orders by calling 1-844-427-6821, TTY: 711
  • They may send in a completed order form and mail it to the address indicated on the form.

How to know if a member is qualified?

Members must make sure to review the Summary of Benefits of their existing personal plan to verify if their plan has this benefit included in it.  If it does, members must also be aware of the plan’s specified OTC allowance frequency, whether it is provided monthly or quarterly.  The allowance amount may vary depending on the plan.  The number to contact is given at the start of this article if you need further information about your plan benefits.

There are a few plans that are inclusive of an allowance that is provided on a monthly basis.  These credits may be consumed to purchase some over-the-counter medications and supplies, comprising of digestive health treatments, allergy medication, pain relievers, first aid supplies, and so many more.  Members must review the Evidence of Coverage of their plan to check if it is included in their benefit and to find out the exact amount of the monthly allowance provided.

IMPORTANT: Go directly to the site to confirm and acquire more information.

NOTE:  The information provided here is not a comprehensive explanation of the benefits available to you.  It is always best to communicate directly with the company to know more information about their available plans.

Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.  Just make sure your personal information is close by.

Requirements to have available to be able to sign in or register to your HAP Medicare Advantage Plans OTC account online:

  • Stable internet access
  • Email address
  • Member information
  • Personal information

Easy steps to follow for new members who need to create an account online:

  1. Visit this link in your preferred internet browser on your device.
  2. Select the “Login” link found in between the “Find a doctor” and “Contact” links.  
  3. Select the blue “Register your account” button found at the right side of the page.  You will be redirected to this page.
  4. Once you get to the page, select the “Member” link to proceed forward.
  5. Select “Medicare or HAP Plan” when prompted to choose which type of plan you have.
  6. Type in your ID Number in the space provided.
  7. Type in your Group ID in the space provided.
  8. Type in your Last Name in the space provided.
  9. Type in your First Name in the space provided.
  10. Type in your ZIP Code in the space provided.
  11. Type in your Date of Birth in the space provided.
  12. Type in a valid Email Address in the space provided.
  13. Type in a Password and confirm in the spaces provided.
  14. Create a Challenge Question and type it in the space provided.
  15. Provide the appropriate answer and confirm it in the spaces provided.
  16. Continue to move forward and provide all the necessary information until you receive a successful registration confirmation.

An email verification will appear in your inbox once you have registered successfully.  This will give you complete access to your online account and start taking advantage of HAP Medicare Advantage Plans OTC pharmacy benefits that is included in your plan.

Easy steps to follow for existing members who need to log in to their account online:

  1. Visit this link in your preferred internet browser on your device.
  2. Select the “Login” link found in between the “Find a doctor” and “Contact” links.  
  3. Type in your Username or ID Number in the space provided.
  4. Type in your current Password in the space provided.
  5. Select the blue “Log in” button to proceed.
  6. You may now start managing your account online.

Valuable guidelines for creating / processing / submitting your order:

  • Delivery time: Please allow 5-7 business days for your items to arrive at your address.
  • Any and all unused benefit will not roll over to the next benefit period.  It is allowed to consume your full benefit amount in two orders.  However, your order total must not exceed your benefit amount.  Cash, checks, credit cards, or money orders are not accepted in this OTC benefit.
  • The benefit is intended for the member’s use only.  HAP prohibits the use of this benefit to purchase OTC items for family members and friends.
  • Return policy:  Due to the personal nature of the products, returns will not be accepted.  
  • The OTC items are available through home delivery only.  The items may not be acquired at a local retail pharmacy or via any source other than the HAP OTC benefit channels listed.

You may download HAP Medicare Advantage Plans OTC Catalog:

2021 HAP Medicare Advantage Plans Over-the-Counter Benefit Catalog


If you wish to download the catalog, you may visit the link below:

Important information to take note of:

  • If you are ordering by mail, you have to make sure that you follow the instructions to complete the order form.  You have to mail it to the address indicated on the order form included in the catalog. 
  • If you have further questions about your plan, it is best to directly contact the following numbers: (313) 872-8100 or (800) 422-4641, TTY: 711

HAP Medicare Advantage Plans OTC Over-the-Counter Video Summary:

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