Need to contact or place a phone call to Freedom Health: 1-866-900-2688 (TTY: 711)

Contact Line for Current Members: Please first call the number found on the back of your member ID card for accurate and faster service. 

Freedom Health, Inc. is an HMO that has a Medicare contract and a contract with the state of Florida’s Medicaid program.  Freedom Health takes pride in the fact that they are one of Florida’s many health plans but takes even more pride of the Medicare coverage they have been providing for more than 15 years when they were founded in 2004 at Tampa, Florida.  

Freedom Health stands behind their Medicare plans, their programs and resources, together with their dependable customer services team.  Members would want to appreciate their life without worrying about expenses.  Freedom Health may assist with the existing plans with Part B premium refunds as well as OTC allowance on all plans.  Enrollees are bound to find what is best suited for them.

Freedom Health’s Medicare Advantage Plans are inclusive of routine hearing, vision, and comprehensive dental coverage.  Freedom Health has been constantly ranked as one of the top Florida healthcare providers by the Centers for Medicare and Medicaid (CMS).  People enrolled in Freedom Health are aware that they when they try to reach Freedom Health, they will be speaking directly to someone in Florida.  Freedom Health has agents and brokers who are acquainted with doctors, practices, and pharmacies.  This will aid in creating a connection and a sense of comfort which will allow their team to get to the root of an issue, therefore getting positive results.  

Freedom Health has the following benefits for 2021:

  • Members get to save from $60 to $144.60 every month with a Part B premium refund on select 2021 plans.
  • Inclusive of comprehensive dental, vision, and hearing benefits
  • Members get to stay healthier with a vast range of preventive services at no added cost to the member.  Members also get an Annual Wellness Visit, screenings, vaccines, and many other services to keep them on track.
  • Members receive a SilverSneakers Fitness Membership at no added cost to them.  
  • Monthly OTC benefits that range from $35 to $125, depending on plan selection.

What is the Freedom Health Medicare Advantage Plans Over-the-Counter Benefit?

This is a program that will enable you to acquire over-the-counter items that will arrive at your address in the mail.  The card must be activated and the initial OTC dollar amount will be loaded onto the card.  This benefit will also assist you with the cost of essential health care products that are not within the medical or pharmacy expense under your plan.  To add to this, it can aid you in saving money on a vast array of generic branded health essential products like cold medicines, pain relievers, dental care, first aid supplies, and so much more.

Advantages of using OTC benefit:

  • Save your time – one less trip to the pharmacy will mean that members may get to spend more valuable time on what matters most.

  • Easy access – OTC purchases are sent straight to the members’ homes.  The need to drive anywhere will be lessened.

  • You will save money – Members may get OTC items they require without using money out of your own pocket.  An allowance per quarter will be used on a varied range of health-related products like cold remedies and other personal care products.

  • Shipping is FREE – No shipping or handling fees!

No additional costs!

If you will use the credit or pre-determined allowance that is provided within this benefit, all products you wish to get will be given to you at no extra cost.  Your orders will also be delivered to your home without worrying about shipping fee as these will all be covered by the benefit.

Freedom Health Medicare Advantage Plans allow their members to purchase common everyday medical and personal health care essentials.  Their team of clinicians, researchers, engineers, financial experts, and a great number of direct sales representatives have outstanding expertise and know everything about healthcare business.  

The following are the common medical and personal care items that they offer for their partners:

  • Eye and Ear Care
  • First aid supplies
  • Allergy sprays and gels
  • Skin and sun care products
  • Cold and flu products
  • Dental and Denture Care
  • Antacids and Acid Reducers
  • Vitamins and Minerals
  • And so many more!

These OTC products are all given to members at no extra cost.  A credit or pre-determined allowance is given within the benefit.  Shipping fee will not be charged to the member especially if this is inclusive in your plan.  Find below the easy methods where active members of this program can submit their orders:

  • They may scroll down below and go through on how to set up an account online.  This is considered to be the fastest, most convenient, and easiest way to order 24/7.
  • They may place their orders by calling 1-866-900-2688, TTY: 711

How to know if a member is qualified?

Members must make sure to review the Summary of Benefits of their existing personal plan to verify if their plan has this benefit included in it.  If it does, members must also be aware of the plan’s specified OTC allowance frequency, whether it is provided monthly or quarterly.  The allowance amount may vary depending on the plan.  The number to contact is given at the start of this article if you need further information about your plan benefits.

There are a few plans that are inclusive of an allowance that is provided on a monthly basis.  These credits may be consumed to purchase some over-the-counter medications and supplies, comprising of digestive health treatments, allergy medication, pain relievers, first aid supplies, and so many more.  Members must review the Evidence of Coverage of their plan to check if it is included in their benefit and to find out the exact amount of the monthly allowance provided.

IMPORTANT: Go directly to the site to confirm and acquire more information.

NOTE:  The information provided here is not a comprehensive explanation of the benefits available to you.  It is always best to communicate directly with the company to know more information about their available plans.

Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.  Just make sure your personal information is close by.

Requirements to have available to be able to sign in or register to your Freedom Health Medicare Advantage Plans OTC account online:

  • Stable internet access
  • Email address
  • Member information
  • Personal information

Easy steps to follow for new members who need to create an account online:

  1. Visit this link in your preferred internet browser on your device.
  2. Select the blue “Member Login” button found on the upper right corner portion of the page.  You will be redirected to this page. 
  3. Select the blue “New User Sign Up” found on the page.
  4. Type in your First Name in the space provided.
  5. Type in your Last Name in the space provided.
  6. Type in your Email Address and confirm in the spaces provided.
  7. Enter your Date of Birth in the spaces provided in this format: MM/DD/YYYY
  8. Type in your Member ID in the space provided.
  9. Type in the last four (4) characters of Medicare ID or the MBI number in the space provided.
  10. A Registration Code will appear in the registration.  This number must be typed in the space provided.  
  11. Select the blue “Next Page” button to proceed forward.
  12. Continue to move forward and provide all the necessary information until you receive a successful registration confirmation.

An email verification will appear in your inbox once you have registered successfully.  This will give you complete access to your online account and start taking advantage of Freedom Health Medicare Advantage Plans OTC pharmacy benefits that is included in your plan.

Easy steps to follow for existing members who need to log in to their account online:

  1. Visit this link in your preferred internet browser on your device.
  2. Select the blue “Member Login” button found on the upper right corner portion of the page.  You will be redirected to this page.
  3. Type in your Email Address in the space provided.
  4. Type in your current Password in the space provided.
  5. Select the red “Secure Log in” button to move forward.
  6. You may start shopping for OTC products and managing your account online.

Valuable guidelines for creating / processing / submitting your order:

  • Delivery period: Please allow 7-14 business days for UPS or USPS to ship your orders.  Shipping time may vary depending on product availability, order volume and other circumstances.
  • Any and all unused benefits will not roll over to the next benefit period.
  • OTC items may only be purchased for the enrollee.  It is not allowed to use the benefit to purchase health essentials for the use of friends or family members.

You may download Freedom Health OTC Catalog:

2021 Freedom Health Over-the-Counter Benefits Catalog


If you wish to download the catalog, please visit the link below:

Important information to take note of:

  • If you are ordering by mail, you have to make sure that you follow the instructions to complete the order form.  You have to mail it to the address indicated on the order form included in the catalog. 
  • If you have further questions about your plan, it is best to directly contact the following numbers: 1-800-401-2740, TTY: 711

Freedom Health Medicare Advantage Plans OTC Over-the-Counter Video Summary:

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