CHA Member Services: 1-844-406-2398 (TTY 711)

Medicare Member Services: 1-877-577-0115 (TTY 711)

Medicaid Member Services: 1-844-406-2396 (TTY 711)

OTCHS Website or Online Account Phone Number / Member Services: 1-888-628-2770

To place an OTC order over the phone call: 1-866-298-0578; TTY: 1-877-672-2688

This Clear Health Alliance has a history that may be traced back to 2010.  They are a Managed Care Plan that has a Florida Medicaid Contract and is applicable for individuals who are on Medicaid and living with HIV/AIDS.  Earvin “Magic” Johnson is the advocate of The Clear Health Alliance.  Qualified members have the option to enroll to accept care from a set of doctors and caregivers whom they can have confidence in.  This plan is a designated specialty that may be obtainable through the Simply Healthcare Plan.

This Medicaid plan is offered in eleven (11) Florida counties and is inclusive of a vast range of benefits and services as well as care coordination for people with HIV/AIDS.  Qualified members may be able to obtain Medicaid benefits like prescription drugs and visits to the doctors.  This may be available to include in the different services that is tailored to their requirements like adult dental care, eyeglasses and vision care, non-emergency transportation, home delivered meals and nutritional counseling, over-the-counter medications (OTC) and supplies.  If more information is needed, just visit

Simply Healthcare Plans, Inc. is a Florida licensed health maintenance organization based in Coral Gables, Florida founded in 2010.  They also have multiple offices in Sunrise and Tampa.  Simply Healthcare together with its affiliates, Clear Health Alliance and Better Health, LLC, are taking care of about 250,000 Medicaid and Medicare recipients in 40 Florida counties with the help of 7,000 other healthcare providers.  If you need more information, just visit

You may order over the counter items if your plan is inclusive of Expanded benefits – a benefit that has additional goods or amenities provided to you free of charge.  Just reach out to Member Services to inquire about getting expanded benefits.  The Over-the-Counter Benefit gives low- to no-cost over-the-counter (OTC) products and meds like bug spray or allergy medicine.  Members are provided with an allowance on a monthly basis and usually per household towards the cost of OTC items they will be needing.  You may be able to order from a list of approved OTC items which are mailed directly to the home address provided.

OTC Health Solutions began in 2001.  Both companies have started to work together to make it achievable for their members to order OTC products effortlessly to fight against the constantly increasing cost of healthcare.  OTC Health solutions now makes it achievable for millions of involved members to purchase items effortlessly by utilizing the home delivery program that they have.

Members who are qualified for this benefit program will be able to easily use their over the counter benefit from the comforts of their home, whether online or over the phone.  Their members may enjoy the following items together with their Medicaid plan and extended OTC benefit:

  • pain relievers
  • a home diagnostics product such as a blood pressure monitor
  • digestive remedies
  • vitamins
  • nicotine replacements
  • allergy relief products
  • eye care
  • personal care products
  • cold remedies
  • first aid items
  • cold medicine
  • baby care products
  • and so much more!

OTC products are all given to members at no extra cost.  A credit or pre-determined allowance is given within the benefit.  Shipping fee will not be charged to the member especially if this is inclusive in your plan.  Find below the easy methods where active members of this program can submit their orders to:

  • They may order by mail using the the order form provided in the original welcome packet.

  • They may go online and scroll down below on how to set up an account online.

  • They may call over the phone at 1-866-298-0578; TTY: 1-877-672-2688.

IMPORTANT: Go directly to the site to confirm and acquire more information.

If you need more information, you may choose to visit the following sites:

Easy-to-follow steps are provided below should you feel the need to access the login or registration page of your Medicaid plan.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access to enable you to manage your Medicaid OTC Benefit online.  Just make sure your personal information is close by.

Easy steps to register or sign in to a Clear Health Alliance Plan OTC Health Solutions CVS Health account online:

  • Stable internet access

  • Personal information

  • Member ID information

Easy steps to follow for members who need to register for a new account online:

  1. Go to the following website: OR OR go to this link in your preferred search engine on your device.
  2. Choose the small “Register” link that may be found below the “Login” button and you will be directed to this link,
  3. Type in your Member ID in the space provided.
  4. Type in your ZIP Code in the space provided.
  5. Type in a valid Email Address in the spaces provided.
  6. Create and type in a Password in the spaces provided.
  7. Select the “Register” button to proceed.
  8. Continue to move forward and provide all the necessary information until you receive a successful registration confirmation.

An email verification will be received once you have successfully registered your account.  This will enable you to have full access to your account online and may start taking advantage of the OTC pharmacy benefits that is inclusive in your plan if you are qualified.

Easy steps to follow for members who need to sign in to an existing CHA Clear Health Alliance OTC account online:

  1. Go to the following website: in your preferred search engine on your device.
  2. Type in your Member ID in the space provided.
  3. Type in your current Password in the space provided.
  4. Select the “Login” button to move forward.
  5. You may now begin managing your account online.

TIPS: Valuable guidelines for creating / processing / submitting your order online:

  • You may start filling out an online order request as soon as you log in to your account.  Shop and choose from the items available from a list of pre-approved OTC items from a store list or catalog.  Check the next guideline before you submit.  Once you have submitted the request, the products will be shipped directly to the home address that you have provided.
  • It is important to note that you will only be allowed to place one (1) order at a time depending how long each benefit period lasts that your plan offers which is usually on a quarterly basis. Please be sure you submit the full order at once or you will lose the remaining balance. Any and all unused benefits will expire; they will NOT roll over to the next benefit period. Also, you will not be allowed to request a partial or submit multiple orders. Because of this, you will need to make sure that BEFORE you submit an order that all the items you need for the current benefit period have been added especially when submitting your order online or over the phone.
  • There is normally no limit to the number of items you order.  However, there is a restriction per order to five (5) quantities per any single item.  Blood Pressure Monitors, however, have a limit to one (1) per year.  You still have to ensure that the total amount due is still within your allotted benefit amount.
  • It is not allowed to order more than the total allotted amount during each benefit period.  As an example, if your monthly benefit is $10 and your total orders amounted to $10.95, you will have to remove certain items from your order to bring the value back down to the monthly benefit allotted amount.  Otherwise, your order request will not be submitted.
  • The items you have ordered will be delivered within 7-10 working days as soon as you have successfully submitted your order.  For damaged items, you may direct your concerns to the OTC company and return the items within 30 days.  The OTC company will replace it with the same item only.

Download The OTC Catalog Below: 2020 CHA Clear Health Alliance