Need to contact or place a phone call to Allwell OTC Health Solutions: 1-866-528-4679 (TTY: 711)

Contact Line for Current Members: Please first call the number found on the back of your member ID card for accurate and faster service. 

Sunflower Health Plan has an individualized approach to Kansas Healthcare.  They are dedicated to the improvement of the health of the community, one person at a time, by having affordable and dependable health care plans.  This is being done by having a focus on the person, the whole health, and local involvement. 

Sunflower Health Plan is a subsidiary of Centene Corporation and was given the contract to serve Medicaid beneficiaries in Kansas.  Sunflower is committed to driving results for the people they serve.  They are in partnership with physicians, specialists, hospitals, together with other providers to guarantee that each member will receive the proper care at the right time, in the correct setting.

Allwell and Sunflower Health Plan offer Medicare plans to the following counties in Kansas:

Sunflower Health Plan and Allwell Medicare D-SNP program offers all the benefits that the Original Medicare offers but also provides all the other benefits that is not covered by it which are as follows:

• Dental Coverage
• Prescription Drugs
• Wellness Programs
• Over-the-Counter Benefit

This is a program that will enable you to acquire over-the-counter items that will arrive at your address in the mail.  The card must be activated and the initial OTC dollar amount will be loaded onto the card.  This benefit will also assist you with the cost of essential health care products that are not within the medical or pharmacy expense under your plan.  To add to this, it can aid you in saving money on a vast array of generic branded health essential products like cold medicines, pain relievers, dental care, first aid supplies, and so much more.

Advantages of using OTC benefit:

If you will use the credit or pre-determined allowance that is provided within this benefit, all products you wish to get will be given to you at no extra cost.  Your orders will also be delivered to your home without worrying about shipping fee as these will all be covered by the benefit.

Allwell by Sunflower Health Plan D-SNP works with OTCHS that will allow their members to purchase common everyday medical and personal health care essentials.  Their team of clinicians, researchers, engineers, financial experts, and a great number of direct sales representatives have outstanding expertise and know everything about healthcare business.  

The following are the common medical and personal care items that they offer for their partners:

• Skin and sun care products
• First aid supplies
• Allergy sprays and gels
• Cold and flu products
• Dental and Denture Care
• Eye and Ear Care
• Antacids and Acid Reducers
• Vitamins and Minerals
• And so many more!

These OTC products are all given to members at no extra cost.  A credit or pre-determined allowance is given within the benefit.  Shipping fee will not be charged to the member especially if this is inclusive in your plan.  Find below the easy methods where active members of this program can submit their orders:

• They may scroll down below and go through on how to set up an account online.  This is considered to be the fastest, most convenient, and easiest way to order 24/7.
• They may place their orders by calling 1-866-528-4679, TTY: 711.

NOTE:  The information provided here is not a comprehensive explanation of the benefits available to you.  It is always best to communicate directly with the company to know more information about their available plans.

Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.  Just make sure your personal information is close by.

• Stable internet access
• Email address
• Member information
• Personal information

1. Visit this link in your preferred internet browser on your device. 
2. Select the red and white “Create account” link that may be found below the “First-time visitor?” section of the page. 
3. Type in your Member ID in the space provided.
4. Type in your Date of Birth in the space provided.
5. Type in your ZIP Code in the space provided.
6. Type in a valid Email Address and confirm in the spaces provided.
7. Create and type in a Password and confirm in the spaces provided.
8. Select the red “Continue” button to proceed forward.
9. Continue to move forward and provide all the necessary information until you receive a successful registration confirmation.

An email verification will appear in your inbox once you have registered successfully.  This will give you complete access to your online account and start taking advantage of Allwell by Sunflower Health Plan D-SNP OTC pharmacy benefits that is included in your plan.

1. Visit this link in your preferred internet browser on your device. 
2. Type in your Member ID OR Email Address in the space provided.
3. Type in your current Password in the space provided.
4. Select the red “Sign in” button to move forward.
5. You may now start managing your account online.

• It is important to note that you will only be allowed to place one (1) order at a time depending how long each benefit period lasts that your plan offers the allowance. Partial orders are NOT allowed.  You must submit the full order at once or you will lose the remaining balance. 
• Any and all unused benefits will expire; they will NOT roll over to the next benefit period. It is also important to note that you will not be allowed to request a partial or submit multiple orders. Due to this, you will need to make sure that you submit a complete order of all the items you need for the benefit period when submitting your order online or over the phone.
• There is normally no limit to the number of items you order.  However, there is a restriction per order to five (5) quantities per any single item.  Blood Pressure Monitors, however, have a limit to one (1) per year.  You still have to ensure that the total amount due is still within your allotted benefit amount.
• It is not allowed to order more than the total allotted amount during each benefit period.  If you decide to order select items that cost more than your allowable amount, you will NOT be able to pay the balance with either cash or card.  As an example, if your monthly benefit is $20 and your total orders amounted to $20.95, you will have to remove certain items from your order to bring the value back down to the monthly benefit allotted amount.  
• The items you have ordered will be delivered within 7-10 working days as soon as you have successfully submitted your order.  
• RETURN POLICY: For damaged items, you may direct your concerns to the OTC company and return the items within 30 days.  The OTC company will replace it with the same item only.  No other returns or exchanges are allowed.

NOTE:

If you wish to download the catalog, please visit the link below:

• 2020 Allwell Over-the-Counter Item Catalog

• If you are ordering by mail, you have to make sure that you follow the instructions to complete the order form.  You have to mail it to the address indicated on the order form included in the catalog. 
• If you have further questions about your plan, it is best to directly contact the following numbers: 1-877-644-4623, TTY: 711