Partner Care Team Department Customer Service Contact Phone Number: 1-866-432-7289

H-E-B is a privately held supermarket chain in Texas with more than 350 stores throughout the state.  They have used their position as the largest employer in the state to have an impact to individual health for the past 1.5 decades.  Like many large, self-insured businesses, H-E-B placed their focus on their 85,000 employees first, including their dependents, by providing them a health plan which, in return, will make their employees earn credits for having a holistic approach on their health.     

H-E-B partnered with Blue Cross Blue Shield of Texas and, together, strived to provide employees with health care that is reasonably priced and of excellent quality.  Health Care Service Corporation (HCSC), an independent licensee of the Blue Cross and Blue Shield Association, provides their consumers with a more stable insurance. 

On the road? Text PCT to 33633 to quickly connect to the Partner Care Team.

24/7 Nurseline Phone Number: 1-888-838-9473

Family Health Navigators Phone Number (a registered nurse): 1-866-432-7289

Special Beginnings Phone Number: 1-888-421-7781

Tobacco Cessation Phone Number: 1-866-42-7289

Appeals Address:

PO Box 660044
Dallas, TX 75266-0044

Why should you create a new online account?

  • Doing so will enable you to find and pinpoint network providers.
  • Print a temporary ID card.
  • Find a doctor, hospital, or urgent care center.
  • You will be able to set up medical appointments.
  • Check on a claim.
  • You may review and manage benefits, claims or medical records.
  • You can also find health care programs and other useful tools.
  • And much, much more!

IMPORTANT: Go directly to the site to confirm and acquire more information.

Easy-to-follow steps are available below should you require access to the registration page.  Brief guides are provided for you so you will discover how you can activate a new online account and gain access to a new plan.  Just make sure you have your personal information close by.

Requirements to have available to be able to sign in and/or complete registration for a BCBS TX HEB account online:

  • Stable internet access
  • ID card
  • Personal information

Easy steps to follow to register and create a new account online:

  1. Visit this link in your preferred search engine.
  2. DOUBLE click “Log in” located at the right of the page.
  3. Click “Register Now” found under “New Member”.
  4. Agree to the terms of use and then click the “Next” button to move forward.
  5. Create and type in a username in the space provided.
  6. Create a password and type it in the space provided.
  7. Type in your email address in the space provided.
  8. Select a security question and then type in the answer in the space provided.
  9. Click the “Next” button to move forward.
  10. Enter your Name in the spaces provided.
  11. Enter your Birth Date by selecting the Month, Day and Year from the drop down boxes.
  12. Enter your Home Zip Code in the space provided.
  13. Enter your Identification (ID) Number or Group Number in the space provided.
  14. If it applies, click on the legal guardian box.
  15. Click the “Next” button to move forward.
  16. Continue to provide necessary information and move forward until complete.

Easy steps to follow to login to your current account online:

  1. Visit in your preferred search engine.
  2. Click “Log in” located at the right part of the page.
  3. Type in your current User Name in the space provided.
  4. Type in Password in the space provided.
  5. Click on the “Log in” button.
  6. You may now start managing your account online.