Company Customer Service Phone Number: 1-800-565-9140

TTY/YB users can access the Relay Service at: 1-800-848-0298

BlueCross BlueShield of Tennessee is more than just an insurance company.  They are customer-oriented and committed to a better and healthier life for the individuals, families, and communities they have been serving since 1945.  With that, they ensure that peace of mind is always present in the people of Tennessee.  They are serving their family members, friends and neighbors – and their health is on top of their priorities. They are doing this by collaborating with the best health care providers to ensure that you and your family get quality and efficient care.

This enables BlueCross BlueShield of Tennessee to sustain their relationship with their members, community, employees, and their business partners.  They aim to please their members with many outstanding services like providing them with a vast range of network of providers.  They persistently do this by putting more focus on the harmony between them and their providers and the hospitals they are accredited in. 

They offer the following type of plans:

  • Individual & Family
  • Medicare
  • Medicaid (BlueCare)
  • TennCare Select
  • Medicaid with Medicare / BlueCare Plus

BlueCross BlueShield of Tennessee finds providers who share the same belief: that each patient must be treated in a way they would like to be treated.  Each member will obtain the quality care they deserve when providers follow this principle.

They have a Find A Doctor tool that’s available online.  This tool allows the members to search and find an in-network provider where the member can also estimate the total medical costs.  The results will be exact once you sign in and search based on your needs.

IMPORTANT: Go directly to the site to confirm and acquire more information.

Easy-to-follow steps are provided below should you feel the need to locate a provider with BCBS of TN.  A brief guide is available for you so you can discover a provider online.

Requirements to have available to search and locate a doctor with BCBS of TN online:

  • Stable internet access
  • Personal information

Easy steps to follow to complete a search online:

  1. Visit in your preferred search engine. NOTE: is the new website address.
  2. Select “Continue as a guest” link.
  3. Continue to select the options that fit you until you are provided with a list of providers.
  4. Review the list of providers once available.

Easy steps to follow to complete a search by logging in for a more accurate result online:

  1. Visit in your preferred search engine. UPDATED LINK:
  2. Type in your Member ID in the space provided.
  3. Type in your password in the space provided.
  4. Select the “LOG IN’ button and begin a new search.

NOTE: Registration is needed for new users to enable them to sign in and perform a more accurate search.