Viva Medicare Over The Counter Benefits | cvs.com/otchs/viva
Viva Medicare Over The Counter Benefits
Who or What is Viva Health, Inc.? It is a health maintenance organization providing health care. Its sister company, Viva Health Administration, L.L.C., offers third party administration (TPA) services. Professionals who have years in the health care industry manage these companies. They are also part of the renowned University of Alabama at Birmingham (UAB) Health System. Founded in 1995, Viva Health, Inc. is a preferred healthcare provider for many of Alabama companies, They have more than 100,000 members and are continuing to grow.
If you have questions about your plan, you should call the phone number found on the back of your health plan member card.
VIVA MEDICARE MEMBER SERVICES
Regular Hours: Monday-Friday, 8am-8pm General Contact Phone Number: (205) 918-2067 or 1-800-633-1542 TTY Users Dial 711
This article pertains to the following Viva Medicare Plans:
Their plans are created to offer the following types of benefits:
QUARTERLY OVER-THE-COUNTER DRUG ALLOWANCE
FITNESS CENTER BENEFIT
EXTENSIVE NETWORK OF DOCTORS
What is the QUARTERLY OVER-THE-COUNTER DRUG ALLOWANCE?
Every quarter, they will provide you with an allowance for purchasing common over-the-counter items like pain relievers, allergy medicines and vitamins. No money out of pocket required!
Why USE the QUARTERLY OVER-THE-COUNTER DRUG ALLOWANCE?
This allowance (a preset dollar amount) is available to spend on thousands of OTC products. You will be saving more money on these lower-priced products and get more out of your insurance coverage! NO EXTRA COSTS!
When you order online or by phone, that means one less trip to the pharmacy and more time for what matters most to you!
Get OTC Items!
Use the allowance to purchase OTC items including allergy medication, cough drops, first aid supplies, oral care, pain relievers, vitamins and much more!
Again, NO EXTRA COSTS!
All of the eligible OTC products are all purchased by using a credit / pre-determined allowance provided under the benefit. The orders will be shipped to your home at no extra charge. Free Shipping.
How to use the QUARTERLY OVER-THE-COUNTER DRUG ALLOWANCE?
There are 2 ways that Eligible Members can spend this allowance:
See below on how to set up an account. This will be the fastest, easiest, and most convenient way to order 24/7.
Call in an order over the phone: 1-888-628-2770 (TTY: 711)
Do you qualify?
Not every plan includes a quarterly allowance. You will need to make sure you check your plan’s Summary of Benefits of your personal current plan to confirm if a plan offers this benefit. If it does, you must also check the plan’s specific OTC allowance frequency, as it can be either monthly or quarterly. The allowance amount varies and depends on the plan. You may call the number provided at the beginning of this article for direction.
NOTE: please visit the VIVA site directly to verify the details and obtain more information. You may also visit the links below for more information.
Ready to Register or Login to your Account Online & Start Shopping?
Steps to follow to register for a NEW online account:
Click on the red and white “Create account” link located under the “First-time visitor?” section and to be sent to: https://www.cvs.com/otchs/viva/register
Type in and provide the following:
Your Date of Birth
Your Zip Code
Create and type in a Password
Click on the red “Continue” button.
Provide all the required information and continue to move forward until you receive a successful registration confirmation.
Steps to follow to login to a Current account:
(please be aware that: https://viva.otchs.com/ is the old website address)
Type in the following:
Your Member ID OR Email Address in the field provided.
Your current Password in the field provided.
Click on the red “Sign in” button.
Begin managing your VIVA Medicare OTC online account.
NOTICE: the old website login links were:
Useful Tips for Regarding Order Processing:
Any unused OTC balances will NOT roll forward to the next quarter or the next year.
It is extremely important to be note that you will only be allowed to place one (1) order at a time depending how long each benefit period lasts our plan offers the allowance. No partial orders are allowed. You must submit the full order at once or lose the remaining balance. Any and all unused benefits will expire; they will NOT roll over to the next benefit period. Also, you will not be allowed to request a partial or submit multiple orders. Because of this, you will need to make sure to submit a complete order of all the items you need for the benefit period when submitting your order online or over the phone.
A one-time complete order purchase is allowed each calendar quarter. You can order:
One time in Quarter 1 (January, February or March)
One time in Quarter 2 (April, May or June)
One time in Quarter 3 (July, August or September)
One time in Quarter 4 (October, November or December)
Once you have logged to your account, you can begin by filling out an online order request and select the items available from a list of pre-approved OTC items from a store list / catalog. After you submit the request, the items will be mailed directly to the home address that you provide.
You are not allowed to order more than your allotted benefit amount. For example: if your total benefit is $10 and your order total is $10.95, you will have to to delete or remove items from your in order bring the order total back down to be within allotted benefit amount in order to submit the request.
There is no limit on the number of items you can order. However there is a restriction on the quantity limit per any single item, per order which is generally five (15). The only exception is for Blood Pressure Monitors, which are limited to one (1) per year. You will need to make sure that the total amount due is within your allotted monthly benefit amount.
It will take 7-10 business days for you to receive the items you ordered.
RETURN POLICY: You will need to call the number provided at the beginning of this article. If you receive any damaged items you can return them within 30 days. They will then replace it with the same item.