Need to contact or place a phone call to iCare Customer Service: 1-800-777-4376 (TTY: 711)

Contact Line for Current Members: Please first call the number found on the back of your member ID card for accurate and faster service. 

2021 iCare Family Care Partnership (FCP) is a health plus a long-term care (LTC) program that helps cover every aspect of health care.  This program is created to ensure that the long-term care needs of older adults who are in poor health and adults who experience physical, intellectual, or developmental disabilities.  

iCare Family Care Partnership (FCP) has a team who will work with their members to assist them in living as independently as possible so they maintain their connection with their family, friends and the community.  This team will help in achieving the members’ goals of independence, jobs, and to leading a full and meaningful life.

iCare Family Care Partnership (FCP) have benefits and services that include health (primary and acute care), drugs and Long-Term Care services.  Several services have no out-of-pocket costs except medicines, where this may have a co-pay if they are on Medicare.  The following are just a few of the services and benefits available for iCare Family Care Partnership (FCP) members.

  • Supportive home care
  • Adult day and respite care
  • Home delivered meals
  • Home modifications
  • Physical, speech, and occupational therapy
  • Wheelchairs and other equipment
  • Mental health and drug and alcohol treatment
  • And so many more!

iCare Family Care Partnership (FCP) members who enjoy Medicare benefits will also receive added benefits.  These added benefits are in addition to the regular benefits members receive from Medicaid and Medicare.  The best part about it is that members do not need to give up the Medicaid and Medicare benefits they already get.

  • Weight Watchers
    • iCare pays for the WW membership fee and send members thirteen weeks’ worth of WW vouchers to attend local meetings.
  • Free 24/7 Nurse Advice Line
    • This will assist members in receiving answers to their medical questions.  The Nurse Advice Line will be available to them 24 hours a day, and 7 days a week.
  • SilverSneakers
    • This is a fitness benefit that is inclusive of 15,000+ fitness locations nationwide with exercise equipment and other amenities, group exercise classes led by certified instructors, a support network, and online resources.
  • Dental
    • Dental benefits like preventive and comprehensive care is included in this iCare Family Care Partnership. 
  • Vision
    • This benefit will provide members with $250/year to use towards purchasing contact lenses, one set of eyeglasses (lenses and frames combined) and/or a contact lens exam.
  • Over-the-Counter Benefit
    • Members will receive $15 worth of OTC items shipped to their home address, free-of-charge, every month.

What is the iCare Family Care Partnership Over-the-Counter Benefit?

This is a program that will enable you to acquire over-the-counter items that will arrive at your address in the mail.  The card must be activated and the initial OTC dollar amount will be loaded onto the card.  This benefit will also assist you with the cost of essential health care products that are not within the medical or pharmacy expense under your plan.  To add to this, it can aid you in saving money on a vast array of generic branded health essential products like cold medicines, pain relievers, dental care, first aid supplies, and so much more.

Advantages of using OTC benefit:

  • Save your time – one less trip to the pharmacy will mean that members may get to spend more valuable time on what matters most.

  • Easy access – OTC purchases are sent straight to the members’ homes.  The need to drive anywhere will be lessened.

  • You will save money – Members may get OTC items they require without using money out of your own pocket.  An allowance per quarter will be used on a varied range of health-related products like cold remedies and other personal care products.

  • Shipping is FREE – No shipping or handling fees!

No additional costs!

If you will use the credit or pre-determined allowance that is provided within this benefit, all products you wish to get will be given to you at no extra cost.  Your orders will also be delivered to your home without worrying about shipping fee as these will all be covered by the benefit.

iCare Family Care Partnership works with DrugSource, Inc. and Nations OTC that will allow their members to purchase common everyday medical and personal health care essentials.  Their team of clinicians, researchers, engineers, financial experts, and a great number of direct sales representatives have outstanding expertise and know everything about healthcare business.  

The following are the common medical and personal care items that they offer for their partners:

  • Eye and Ear Care
  • First aid supplies
  • Allergy sprays and gels
  • Skin and sun care products
  • Cold and flu products
  • Dental and Denture Care
  • Antacids and Acid Reducers
  • Vitamins and Minerals
  • And so many more!

These OTC products are all given to members at no extra cost.  A credit or pre-determined allowance is given within the benefit.  Shipping fee will not be charged to the member especially if this is inclusive in your plan.  Find below the easy methods where active members of this program can submit their orders:

  • They may scroll down below and go through on how to set up an account online.  This is considered to be the fastest, most convenient, and easiest way to order 24/7.
  • They may place their orders by calling 1-877-319-9667, TTY: 1-800-526-0844

How to know if a member is qualified?

Members must make sure to review the Summary of Benefits of their existing personal plan to verify if their plan has this benefit included in it.  If it does, members must also be aware of the plan’s specified OTC allowance frequency, whether it is provided monthly or quarterly.  The allowance amount may vary depending on the plan.  The number to contact is given at the start of this article if you need further information about your plan benefits.

There are a few plans that are inclusive of an allowance that is provided on a monthly basis.  These credits may be consumed to purchase some over-the-counter medications and supplies, comprising of digestive health treatments, allergy medication, pain relievers, first aid supplies, and so many more.  Members must review the Evidence of Coverage of their plan to check if it is included in their benefit and to find out the exact amount of the monthly allowance provided.

IMPORTANT: Go directly to the site to confirm and acquire more information.

NOTE:  The information provided here is not a comprehensive explanation of the benefits available to you.  It is always best to communicate directly with the company to know more information about their available plans.

Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.  Just make sure your personal information is close by.

Requirements to have available to be able to sign in or register to your iCare Family Care Partnership OTC account online:

  • Stable internet access
  • Email address
  • Member information
  • Personal information

Easy steps to follow for members who need to order online or login to their current account online:

  1. Visit this link in your preferred internet browser on your device.
  2. Type in your Member ID in the space provided.
  3. Type in your Date of Birth in the space provided in this format: MMDDYYYY.
  4. Select the “Sign in” button to proceed forward.
  5. You may now begin managing your account online and utilize the online store catalog system.

Easy steps to follow for members who need to activate their OTC card online:

  1. Visit this link in your preferred internet browser on your device.
  2. Type in your 16- or 19-digit card number in the space provided.
  3. Select the blue “Go” button to move forward.
  4. Continue to move forward and provide all the necessary information to complete the activation.

Valuable guidelines for creating / processing / submitting your order:

  • Your card may be used at specific participating stores in the network.  The stores include CVS, Walgreens, Duane Reade, Family Dollar along with a number of local pharmacies.
  • DELIVERY TIME: Please allow 5-7 business days for your items to arrive.  
  • The items you ordered will be delivered to your home address at no cost to you.

You may download iCare Family Care Partnership OTC Catalog:

2021 iCare Family Care Partnership OTC Brochure


If you wish to download the catalog, you may visit the link below:

Important information to take note of:

  • If you have further questions about your plan, it is best to directly contact the following numbers: 1-800-777-4376.

Visit the App Store or Google Play if you wish to download the OTC Network app

  • You may log in using your ID and password that you use in the website.  Select “Sign Up” on your mobile device to begin the process if you have not yet signed up.

iCare Family Care Partnership OTC Over-the-Counter Video Summary:

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