Company Website or Online Account Phone Number: 1-888-628-2770 (TTY: 711)
To place an OTC order over the phone call: 1-888-628-2770 (TTY: 711)
What is the over-the-counter (OTC) benefit?
The OTC benefit offers eligible members an easy way to get generic over-the-counter health and wellness products by mail. Members may order from a list of approved OTC items and then have the products mailed directly to their home home address. It also referred to as:
CVS Pharmacy over-the-counter (OTC) benefit
Over-the-counter medications and supplements allowance Benefit
Why you shoulduse the OTC benefit?
Save Money! Receive OTC items without spending any money out of pocket. Free Shipping.
Delivery & Access is Easy! Because the OTC orders are delivered straight to the members’ home, there is no need to drive anywhere.
Your Valuable Time is Saved! Members get to spend more time on what matters most because it is one less trip to the pharmacy.
This company, OTC Health Solutions, started in 2001. They have partnered with many companies to provide an affordable solution against the rise of health care costs. They offer an online home delivery system. It provides over the counter products to millions of current members. This online member website helps eligible health plan members make good use of their over the counter benefit program. Eligible members can choose to submit a request online, over the phone or through mail. OTC Health Solutions works with CVS and a variety of insurance companies such as:
Blue Cross Blue Shield – BCBS
Doctors Healthcare Plans, Inc.
NOTE: please visit the site directly to verify the details and obtain more information.
If you are a member that needs to access to the sign in or registration page, follow these easy steps below. We have provided a quick guide for you to find out how you can sign in to a current account or activate a new online account and gain access to manage it online. Be sure you have your personal information on hand.
List of what you will need to register / sign in to an CVS OTC Health Solutions account online:
Member ID information
Guide to follow if this is your first time visiting to create an account online:
You will need to visit this link: https://www.cvs.com/otchs/myorder
Click on the red “Create account” button located under the “First-time visitor?” section and you will be directed to https://www.cvs.com/otchs/myorder/register.
You will need to provide the following:
Date of Birth
Then you will need to create and type in a password in the fields provided.
Then you need to click on the red “Continue” button.
You will be required to provide more information. Keep moving forward until you receive a successful registration confirmation.
If you successfully registered you will receive an email verification showing that all is good with your registration. You will now have full access to the your online account and can begin taking advantage of pharmacy benefits that you need and that you qualify for.
Notice: they experience high call volumes the first and last weeks of the month. Your OTCHS order can be placed at any time during the month.
Steps to follow to sign in to a current active account:
You will need to visit the following website: www.cvs.com/otchs/myorder
Then you will need to provide the following:
Member ID or Email Address
Your current Password
Then you can click on the red “Sign in” button.
If the information you provided is correct, you will be logged in and can start managing your online account.
THERE IS A NEW URL: https://www.cvs.com/otchs/myorder. Please be aware that the following site: https://myorder.otchs.com has been changed. To view the OTC benefits or to place an order please visit the new OTC website link provided below. Please start using the new URL now and/or save it to you favorites!
Important Tips for submitting your online order:
You can only place one (1) order per each benefit period. Any unused benefits will NOT roll over to the next benefit period. Also, you can NOT make a partial / multiple orders so be sure to make a complete full order for the benefit period when submitting your order online or over the phone.
IS THERE A LIMIT ON THE ITEMS? The good news is there is generally no limit on how many items you may order as long it within your allotted benefit amount. But note that there is a quantity limit of five (5) per any single item, per order, with the exception of the Blood Pressure Monitors, which are limited to one (1) per year.
IS THERE A LIMIT ON THE TOTAL PRICE? Yes.You can not order more than your allotted monthly benefit amount. Ex. if your total benefit is $15 and your order total is $15.95, you will be required to remove items from your in order to meet your total monthly benefit / bring the order total back down to your allotted amount.
What is the amount of your OTC allowance? The amount depends on your benefit plan. Check your Summary of Benefits, Evidence of Coverage, or call the number on the back of your Member ID card or the number provided at the beginning of this article.
HOW LONG DOES IT TAKE TO RECEIVE THE ITEMS? You can expect to receive your item within 7-10 business days. They will mail your OTC products directly to your home address.
RETURN POLICY: You have 30 days to return any damaged items which will be replaced with the same item.