Need to contact or place a phone call to Blue Cross Blue Shield of Michigan: 1-855-856-7878

Contact Line for Current Members: Please first call the number found on the back of your member ID card for accurate and faster service. 

BlueCross BlueShield has been trusted by many Americans for several years.  They have opened their doors in all 50 states in the US and has been accepted by more than 90% of physicians and specialists.  This has made them the leader in consumer health care in the country.

Blue Cross Blue Shield of Michigan is the biggest name in health insurance and they have the biggest health care network in the entire state of Michigan.  Their roots may be traced back to the original health insurance plans in the U.S. These plans were created almost 100 years ago for working people – miners, teachers, and lumberjacks who desire affordable and quality health care.  Several has changed ever since.  Health care reform has brought more change and Blue Cross Blue Shield of Michigan is changing with the times.  Blue Cross Blue Shield of Michigan has become a nonprofit mutual company in 2014, which means that their members now have a stronger voice.

Medicare Plus Blue PPO Essential, Vitality, Signature and Assure has a great network of doctors, hospitals, pharmacies, as well as other providers.  These plans offer the following benefits in their coverage:

  • Hearing Services
    • This will enable members to have their hearing checked to be able to have any issue diagnosed and treated including balance issues.
  • Dental Services
    • Cleaning of up to two (2) annually, dental x-rays as well as periodic oral exam.
  • Vision Services
    • This includes an annual glaucoma screening plus eyeglasses or contact lenses after cataract surgery
  • Over-the-Counter Benefit
    • Members get a quarterly allowance which they may use to purchase OTC essential items.
  • And many more!

What is the Blue Cross Blue Shield of Michigan Medicare Advantage Over-the-Counter Benefit?

This is a program that will enable you to acquire over-the-counter items that will arrive at your address in the mail.  The card must be activated and the initial OTC dollar amount will be loaded onto the card.  This benefit will also assist you with the cost of essential health care products that are not within the medical or pharmacy expense under your plan.  To add to this, it can aid you in saving money on a vast array of generic branded health essential products like cold medicines, pain relievers, dental care, first aid supplies, and so much more.

Advantages of using OTC benefit:

  • Save your time – one less trip to the pharmacy will mean that members may get to spend more valuable time on what matters most.

  • Easy access – OTC purchases are sent straight to the members’ homes.  The need to drive anywhere will be lessened.

  • You will save money – Members may get OTC items they require without using money out of your own pocket.  An allowance per quarter will be used on a varied range of health-related products like cold remedies and other personal care products.

  • Shipping is FREE – No shipping or handling fees!

No additional costs!

If you will use the credit or pre-determined allowance that is provided within this benefit, all products you wish to get will be given to you at no extra cost.  Your orders will also be delivered to your home without worrying about shipping fee as these will all be covered by the benefit.

Blue Cross Blue Shield of Michigan Medicare Advantage works with OTC Network that will allow their members to purchase common everyday medical and personal health care essentials.  Their team of clinicians, researchers, engineers, financial experts, and a great number of direct sales representatives have outstanding expertise and know everything about healthcare business.  

The following are the common medical and personal care items that they offer for their partners:

  • Eye and Ear Care
  • First aid supplies
  • Allergy sprays and gels
  • Skin and sun care products
  • Cold and flu products
  • Dental and Denture Care
  • Antacids and Acid Reducers
  • Vitamins and Minerals
  • And so many more!

These OTC products are all given to members at no extra cost.  A credit or pre-determined allowance is given within the benefit.  Shipping fee will not be charged to the member especially if this is inclusive in your plan.  Find below the easy methods where active members of this program can submit their orders:

  • They may scroll down below and go through on how to set up an account online.  This is considered to be the fastest, most convenient, and easiest way to order 24/7.
  • They may place their orders by calling 1-866-637-6863, TTY: 711
  • They may send in a completed order form to the OTC company.
  • They may also visit any store to use the card they will receive in the mail.  They just have to visit the OTC website to find a list of participating stores.

How to know if a member is qualified?

Members must make sure to review the Summary of Benefits of their existing personal plan to verify if their plan has this benefit included in it.  If it does, members must also be aware of the plan’s specified OTC allowance frequency, whether it is provided monthly or quarterly.  The allowance amount may vary depending on the plan.  The number to contact is given at the start of this article if you need further information about your plan benefits.

There are a few plans that are inclusive of an allowance that is provided on a quarterly basis.  These credits may be consumed to purchase some over-the-counter medications and supplies, comprising of digestive health treatments, allergy medication, pain relievers, first aid supplies, and so many more.  Members must review the Evidence of Coverage of their plan to check if it is included in their benefit and to find out the exact amount of the quarterly allowance provided.

IMPORTANT: Go directly to the site to confirm and acquire more information.

Requirements to have available to be able to sign in or register to your Blue Cross Blue Shield of Michigan Medicare Advantage OTC account online:

  • Stable internet access
  • Email address
  • Member information
  • Personal information

Easy steps to follow for new cardholders need to register for a new account online:

  1. Visit this link in your preferred internet browser on your device.
  2. Select the “Not Registered? Signup Now” button found on the page.
  3. Type in your First and Last Names in the spaces provided.
  4. Type in your Health Plan Member ID which is indicated on your Member ID card.  Please enter the special characters that appear on your card.
  5. Choose the State from the drop down box options.
  6. Enter your Date of Birth on the spaces provided.
  7. Type in your Email Address in the space provided and confirm.
  8. Create a Username and type it in the space provided.
  9. Create a Password in the space provided and confirm.
  10. Choose Security Questions and provide the appropriate answers in the spaces provided.
  11. Select the blue “Register” button to move forward.
  12. Wait for an email verification and you may start managing your account online.

An email verification will appear in your inbox once you have registered successfully.  This will give you complete access to your online account and start taking advantage of Blue Cross Blue Shield of Michigan Medicare Advantage OTC pharmacy benefits that is included in your plan.

Easy steps to follow for existing members who need to access their account online:

  1. Visit this link in your preferred internet browser on your device.
  2. Type in your Username in the space provided.
  3. Type in your Password in the space provided.
  4. Select the blue “Log in” button to proceed.
  5. You may now start managing your account online.

Valuable guidelines for creating / processing / submitting your order:

  • Benefits are available in a single order.  Any and all unused benefit will not roll over to the next benefit period or calendar year.
  • The order total must not exceed the benefit.  Cash, checks, credit cards, and money orders will not be accepted in this program.
  • The OTC benefit is intended for the use of the member’s use only to address any health issue.  Blue Cross prohibits the use of the benefit to purchase OTC items for family members and / or friends.
  • Return Policy: Due to the personal nature of the products, returns will not be entertained.

You may download Aetna Medicare OTC Catalog:

2021 Nations OTC Blue Cross Blue Shield of Michigan Over the Counter Catalog


If you wish to download the catalog, you may visit the link below:

Important information to take note of:

  • If you are ordering by mail, you have to make sure that you follow the instructions to complete the order form.  You have to mail it to the address indicated on the order form. 
  • If you have further questions about your plan, it is best to directly contact the following numbers: 1-888-417-3479, TTY: 711.

Blue Cross Blue Shield of Michigan OTC Over the Counter Video Summary:

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