General Customer Service Contact Phone Number: 1-877-795-4521, TTY 711,

TOPIC: United Healthcare OTC Essentials | Catalog | Login / Register | Contact Number | First Line Medical Firstline | Product List Free Shipping | No Cost to Member

UnitedHealthcare has been serving millions of individuals from their youngest years all through their retirement age.  Their mission to help people achieve healthy lives and make the health system work better for everyone is what unites UnitedHealthcare.  The opportunity to help people live healthier lives is greater now.  Technologies are more advanced now and the presence of breakthrough treatments and consumer choices redefines the achievable. 

UnitedHealthcare now offers health plans that deal with coverage for Over-the-Counter (OTC) Essentials.  It enables customers to enjoy certain health and wellness products at no additional cost.  UnitedHealthcare is using FirstLine Medical to supply customers with all the products they order.  FirstLine Medical is part of the Optum network and has been managing over-the-counter benefits since 2004. The specified health plan offering this OTC coverage enables the plan holders to receive medical product from a catalog or purchase them online.  The products available are as follows:

  • Stomach remedies
  • Pain management products
  • Cold products
  • Allergy products
  • Eye and ear care products
  • Vitamins
  • Supplements
  • First aid products
  • Skin creams and lotions
  • Leg & foot care products
  • Disposable Briefs
  • Wipes
  • Bathroom safety seats or rails
  • And much, much more!

Benefit Credits are credited to the member’s account every quarter.  These credits may be used once the member makes a purchase from the selection in the catalog.  These credits are given or loaded to their account at NO ADDITIONAL COST.  Handling and shipping as well as taxes are also covered.

Why create a Over The Counter Essentials online account?

  • Ordering via mail or website is easy
  • Credits automatically loaded to member account
  • Access over 200 low-cost, quality products
  • Generic and brand names are included in product selection
  • A competitive analysis completed twice a year on product selection
  • Product categories include first aid, pain management, oral care, bath safety, incontinence and much more
  • Products delivered direct to the eligible member’s home
  • Shipping, handling and taxes are at no cost to the member
  • Expert Online Customer Service Support available

IMPORTANT: Go directly to the site to confirm and acquire more information.

Easy-to-follow steps are provided below should you feel the need to create a new UHC OTC Essentials and access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.  Just make sure your personal information is close by.

Easy steps to follow to register and create a new login account online:

  1. Go to the following website in your preferred search engine.
  2. Proceed to provide all the necessary information exactly how it appears on your health plan card such as:
    1. First and Last Name
    2. Date of Birth
    3. Member ID
    4. OPTIONAL: Phone Number
  3. Click the “Next” Button and proceed to the next section.
  4. Create a new Username and Password in the spaces provided. Please remember to record and keep your Username and Password in a safe place. You will need them every time you log into the website.
  5. Select the security questions that you prefer and provide the appropriate answers.
  6. Select the “SUBMIT” button.
  7. Be sure you receive a registration confirmation or make sure you can login and manage your new account and start placing orders.

Once you have successfully created a website account, you will be redirected back to the login page. You will need to enter your username and password to access the website.

Easy steps to follow to log in to an Existing OTC Essentials account online:

  1. Go to the following website in your preferred search engine.
  2. Provide your current User ID in the space provided.
  3. Provide your current Password in the space provided.
  4. Select the “Login” button.
  5. Verify that all your personal details are correct. If you see any issues, please be sure to contact customer service to have it corrected.
  6. Review and manage your account. You may start placing orders or see your benefit credits.

Download the Over The Counter Essentials Catalog / Catalogue

United Healthcare Over-the-Counter (OTC) Video Summary: