Need to contact or place a phone call to Health Partners: 1-888-682-2400 (TTY 711)

Contact Line for Current Members: Please first call the number found on the back of your member ID card for accurate and faster service. 

Health Partners Plans is an esteemed, not-for-profit health maintenance organization that serves over 280,000 members in different counties in Pennsylvania such as Berks, Bucks, Carbon, Chester, Dauphin, Delaware, Lancaster, Lebanon, Lehigh, Montgomery, Northampton, Perry, and Philadelphia.  

Health Partners Plans offers Medicaid, Medicare, as well as Children’s Health Insurance Program (CHIP) which include unique benefits to enrich the health and wellness of their members.  They are also dedicated to improving the health of their community by doing outreach activities and educational events.

Health Partners Plans was established over 30 years ago and they are one of the few hospital-owned health maintenance organizations in the country.  The current hospital owners of Health Partners Plans include:

• Temple University Hospital
• Aria Health
• Einstein Medical Center

Health Partners Medicare plans provide members the coverage they would expect from Medicare plus more added benefits that the original Medicare does not offer.  Health Partners have their online directory for members who need to find a primary care doctor, a specialist or a hospital that is accessible for members.

Health Partners Medicare Prime and Special members enjoy these benefits as well:

• SilverSneakers Fitness
• Wellness Partners
• Community Wellness Center
• Self-Management Tools
• Over-the-Counter Coverage

This is a program that will enable you to acquire over-the-counter items that will arrive at your address in the mail.  The card must be activated and the initial OTC dollar amount will be loaded onto the card.  This benefit will also assist you with the cost of essential health care products that are not within the medical or pharmacy expense under your plan.  To add to this, it can aid you in saving money on a vast array of generic branded health essential products like cold medicines, pain relievers, dental care, first aid supplies, and so much more.

Advantages of using OTC benefit:

If you will use the credit or pre-determined allowance that is provided within this benefit, all products you wish to get will be given to you at no extra cost.  Your orders will also be delivered to your home without worrying about shipping fee as these will all be covered by the benefit.

Health Partners Medicare Advantage enables their members to purchase common everyday medical and personal health care essentials.  Their team of clinicians, researchers, engineers, financial experts, and a great number of direct sales representatives have outstanding expertise and know everything about healthcare business.  

The following are the common medical and personal care items that they offer for their partners:

• Skin and sun care products
• First aid supplies
• Allergy sprays and gels
• Cold and flu products
• Dental and Denture Care
• Eye and Ear Care
• Antacids and Acid Reducers
• Vitamins and Minerals
• And so many more!

These OTC products are all given to members at no extra cost.  A credit or pre-determined allowance is given within the benefit.  Shipping fee will not be charged to the member especially if this is inclusive in your plan.  Find below the easy methods where active members of this program can submit their orders:

• They may scroll down below and go through on how to set up an account online.  This is considered to be the fastest, most convenient, and easiest way to order 24/7.
• They may also place their orders by calling 1-866-901-8000, TTY:1-877-454-8477

Members must make sure to review the Summary of Benefits of their existing personal plan to verify if their plan has this benefit included in it.  If it does, members must also be aware of the plan’s specified OTC allowance frequency, whether it is provided monthly or quarterly.  The allowance amount may vary depending on the plan.  The number to contact is given at the start of this article if you need further information about your plan benefits.

There are a few plans that are inclusive of an allowance that is provided on a monthly basis.  These credits may be consumed to purchase some over-the-counter medications and supplies, comprising of digestive health treatments, allergy medication, pain relievers, first aid supplies, and so many more.  Members must review the Evidence of Coverage of their plan to check if it is included in their benefit and to find out the exact amount of the monthly allowance provided.

IMPORTANT: Go directly to the site to confirm and acquire more information.

• https://medicare.healthpartnersplans.com/for-members/health-and-wellness/over-the-counter-otc-coverage

NOTE:  The information provided here is not a comprehensive explanation of the benefits available to you.  It is always best to communicate directly with the company to know more information about their available plans.

Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.  Just make sure your personal information is close by.

• Stable internet access
• Email address
• Member information
• Personal information

eps to follow for new members who need to create an account online:

1. Visit this link in your preferred internet browser on your device.
2. Select the purple “Register Now” button found below “Do you need an account?”.
3. Read through the Terms and Conditions and decide agree or disagree then select the “Next” button.
4. Type in your First Name in the space provided.
5. Type in your Member Last Name in the space provided.
6. Type in your Date of Birth in the space provided.
7. Type in your Member Number in the space provided.
8. Select the purple “Next” button to move forward.
9. Continue to move forward and provide all the necessary information until you receive a successful registration confirmation.

An email verification will appear in your inbox once you have registered successfully.  This will give you complete access to your online account and start taking advantage of Health Partners Medicare Advantage OTC pharmacy benefits that is included in your plan.

1. Visit this link in your preferred internet browser on your device.
2. Type in your Username in the space provided.
3. Type in your current Password in the space provided.
4. Select the purple “Login” button to proceed
5. You may now start managing your account online.

• Delivery time: Please allow 3-5 days for your items to arrive at your address.  You will pay no shipping charges for your orders.
• Any and all unused benefits will not roll over to the next benefit period.

NOTE:

If you wish to download the catalog, you may visit the link below:

• 2021 Health Partners Medicare Over-the-Counter (OTC) & Wellness Rewards Catalog

• If you are ordering by mail, you have to make sure that you follow the instructions to complete the order form.  You have to mail it to the address indicated on the order form included in the catalog. 
• If you have further questions about your plan, it is best to directly contact the number at 1-866-901-8000, TTY: 1-877-454-8477.